Electric- power cut - our rights

dori2o

Ours, and most of the streets electricity has been off since around midnight last night. Whilst some have been temporarily reintstated ours due to our houses location and short distance from the fault is not expected to be back on before 1am Friday. It is a fault with Electricity Northwests equipment.

We have no light or heat in the house, no way of cooking.

What rights do we have with regards to claiming back any expenses, i.e. food as we are going to have to eat out tonight and we had already planned our meals for today (tea is actually in the slow cooker waiting to be turned on).

Thanks

chanz4

ask them for a generator

Wywth

dori2o wrote: »

Ours, and most of the streets electricity has been off since around midnight last night. Whilst some have been temporarily reintstated ours due to our houses location and short distance from the fault is not expected to be back on before 1am Friday. It is a fault with Electricity Northwests equipment.

We have no light or heat in the house, no way of cooking.

What rights do we have with regards to claiming back any expenses, i.e. food as we are going to have to eat out tonight and we had already planned our meals for today (tea is actually in the slow cooker waiting to be turned on).

Thanks

£54 after 18 hours without electricity and £27 for each additional 12 hours thereafter

http://www.consumerfocus.org.uk/news/10-things-you-didnt-know-youre-entitled-to-from-your-energy-firm

Meanwhile, get yourself along to Asda where you can pick up a gas stove and a pack of 4 gas cartridges for a total of £15.00

Ich_2

You will probably find at some point a letter through yoir door giving you details of how to claim and where from.
It will give you a unique reference for the job

Richie-from-the-Boro

dori2o wrote: »

Ours, and most of the streets electricity has been off since around midnight last night. Whilst some have been temporarily reintstated ours due to our houses location and short distance from the fault is not expected to be back on before 1am Friday. It is a fault with Electricity Northwests equipment.

We have no light or heat in the house, no way of cooking.

What rights do we have with regards to claiming back any expenses, i.e. food as we are going to have to eat out tonight and we had already planned our meals for today (tea is actually in the slow cooker waiting to be turned on).

Thanks

dori2o,

You'll already be registered as a priority service user, or should be. In addition, if 'medically dependent on electricity' you'll get a genny within the hour.

Ich_2

Tell you what though, if it is an 18hour failure there will be some interesting questions asked!

dori2o

Hi guys and gals,

Thanks for the advice.

THE POWER IS BACK ON!!!!!!!!

Accoring to a neighbour it came on at about 8.20 so it was off for 21 hours.

Just need to get the house warm now as it's freezing.

Thanks again.

JC_Derby

Ich wrote: »

Tell you what though, if it is an 18hour failure there will be some interesting questions asked!

Not all DNOs are that bothered, some see it as cheaper to pay the £50 than get a genny on site.

Ich_2

I now know where, how many customers suffered an 18 hour failure and why. There were 2 gennys taken to site for some very vulnerable customers.

ENWL does not like suffering 18 hour failures and will connect a genny if at all feasible, which in this case it wasn't.

JC_Derby

Don't ENWL do towables?

Ich_2

Don't ENWL do towables

Yep & truck mounted as well as having one of the hire companies on call.

50kVA & 100kVA tow, 200 & 500 truck mounted. Sometimes it is difficult to cable connect at some fault locations which is what occurred here