Virgin Money Problems

Johng100

Hi
Is anyone having problems with Virgin Moneys website at the moment?

Also if a faster payment doesnt go through who is responsible the sending bank(Virgin) or the receiving bank.

TIA

ColdIron

Yup

Sorry, this service is temporarily unavailable
We're carrying out a service upgrade which means we can't provide the service you're looking for at the moment. We apologise for any inconvenience.

Johng100

ColdIron wrote: »

Yup

Sorry, this service is temporarily unavailable
We're carrying out a service upgrade which means we can't provide the service you're looking for at the moment. We apologise for any inconvenience.

Yep thats what I'm getting now but earlier I was getting all sorts of errors

Can anyone shed any light on Faster Payments question

gozomark

Johng100 wrote: »

Also if a faster payment doesnt go through who is responsible the sending bank(Virgin) or the receiving bank.

TIA

well, it could be either, of boths fault !

jadecarter

I was also experiencing the same problem.

Johng100

gozomark wrote: »

well, it could be either, of boths fault !

OK one says it sent the other says it did not receive
Where do I go from there?

helptoyou

Hi The sending bank should check where they have sent the funds,they are the ones in a position to track the funds and should be able to confirm the sort code and account number the funds have been sent to. It might be worth checking those details were correct.

In short if you talk to the sending bank they should help you.

See the faster payments home page to ensure both the sending bank and receiving bank are part of the scheme. I cant post the link just type in faster payments on google.