Holiday with Lastminute.com not as described

Kayjo

Hi - I wonder if anyone has any advice or any experience of the following:
My partner and I booked a flight and hotel (Riad) in Marrakech over last Christmas. As we were going to be there for Christmas we wanted a few luxuries and I chose the following Riad because of the description on Lastminute.com

http://www.lastminute.com/hotels/riad-radia-marrakech-ma.1000069624-0-5-GH:1$v1v$

However when we got there we found our room had a double bed, two bedside tables, a small shower-room. That's it apart from an electrical socket or two.

I've taken this up with Lastminute.com but all they've offered us is £62 on a holiday that cost £1400. Oh ... and two free nights back at this Riad - which we weren't happy with!!

I can't help feeling that this is misrepresentation. I've even got email messages that I sent to my partner explaining why I wanted to go to this particular Riad, ie, all the good room facilities.

Can companies sell holidays online and 'lie' about the facilities you get?

littlereddevil

They just did!
At least you got a room, when we booked with them there was no room booked for us and we were stranded in a foreign country with no help from them at all.
I avoid them like the plague now

Caz3121

Kayjo wrote: »

However when we got there we found our room had a double bed, two bedside tables, a small shower-room. That's it apart from an electrical socket or two.



I can't help feeling that this is misrepresentation. I've even got email messages that I sent to my partner explaining why I wanted to go to this particular Riad, ie, all the good room facilities.

Certainly looking at the photos, picture 5 does seem that the rooms look small with 2 small bedside tables
Which facilities were not provided?
Room Description

Swanky Non-Smoking Twin/Double. Traditional Breakfast.

Room Amenities

• Complimentary toiletries
• Hairdryer
• Make-up mirror
• Wireless internet connection
• Iron/ironing board
• Cable/satellite television channels
• Clock radio

Or is the issue that in the Hotel description it talks about the 'suites' rather than the rooms?

mcc100

I'm not exactly sure what you think they lied about.

KonkyWonky

What facilities did they tell you the hotel had that you did not get?