118 247 - Have they ripped me off?!

Hoof_Hearted

This sort of thing does make one sick. Everybody is out to rip you off these days, it seems. Lesson learned and thanks for pointing it up.

LucianH

Personally I would contact them, explain the situation/dissappointment, and ask for a gesture of good will - you've got nothing to loose and you never know. I found that, if you explain things in a reasonable manner, even the larger companies sometimes do the right thing.

rustyboy21

I would also like to point out that mobile voicemail message - returning call options are a rip off too.

A friend of mine went to Ireland, Dublin to be exact on a works outing. He picked up his voicmail messages. He used the callback feature on the service and spoke to someone on a work related matter.

He got his Vodafone bill the next month to find out, not only was he international roaming ( fair enough) the ring back for what was something like a 15 minute conversation, was in the order of £270 !
They have all been told that anyone found using the callback feature, will get the amount deducted from their wages.

Just a warning for you.

Gemma__3

LucianH wrote: »

Personally I would contact them, explain the situation/dissappointment, and ask for a gesture of good will - you've got nothing to loose and you never know. I found that, if you explain things in a reasonable manner, even the larger companies sometimes do the right thing.

The right thing? The company have done nothing wrong, they have a clear price for a service the OP used.

mattyprice4004

Hoof_Hearted wrote: »

This sort of thing does make one sick. Everybody is out to rip you off these days, it seems. Lesson learned and thanks for pointing it up.

The costs are clearly presented at the start of the call. They did nothing wrong.

LucianH wrote: »

Personally I would contact them, explain the situation/dissappointment, and ask for a gesture of good will - you've got nothing to loose and you never know. I found that, if you explain things in a reasonable manner, even the larger companies sometimes do the right thing.

The right thing? They charged an amount for a service provided, and provided that service. They have done the right thing.

LucianH

Gemma_ wrote: »

The right thing? The company have done nothing wrong, they have a clear price for a service the OP used.

I didn't mean to imply that they had done anything wrong (sorry - used of the wrong term "right thing").

The customer in this instance was in a very stressful situation and (according to the original post) appeared to misunderstand the pricing (believing it to be approx £1 for the call as opposed to £1 per minute). Hence I also used the term "gesture of goodwill" because the company have charged according to their terms but they could show some sympathy to the OP - and that's the point I was trying to make.

So let me re-phrase the last sentance of my previous post:

I found that, if you explain things in a reasonable manner, even the larger companies will understand and help even if, contractually, they don't have to - it's called good customer service