Natwest / RBS IT Failures

rb10

An interesting announcement yesterday that the FCA (Financial Conduct Authority, half of the old FSA) are going to investigate Natwest's big IT failure from last year, and the problems that have continued to surround their mobile app.

However, they won't be looking at the incident last month when Natwest debit cards stopped working.

It seems that a significant fine is possible.

You wonder how this bank has any customers left.

http://www.ft.com/cms/s/0/0d1dddea-a114-11e2-990c-00144feabdc0.html#axzz2Q5CfrWwf

rblakemore84

Well they won't be having my custom for much longer!

innovate

rb10 wrote: »

You wonder how this bank has any customers left.

Or investors.

Oops, forgot I cannot rid myself of my RBS investment, just like another 60m UK tax payers can't.

Any idea what they FCA would be doing with any fine they levied on RBS? Would this just be an elaborate ploy to extract more money from the tax payer's pockets? And shuff the money into where - - - a non-public-purse account? So it would just be robbing the tax payer, in an "add insult to injury" way?

opinions4u

I was thinking of opening an account with Nat West.

Just to put myself in pole position for regular ex-gratia payments!

Sam_Malone

Nat West have been my main Bank now for 30 years, and I have never once had a problem or complaint about them.

stclair

Sam_Malone wrote: »

Nat West have been my main Bank now for 30 years, and I have never once had a problem or complaint about them.

You'll always find loads of people ranting about Natwest/Rbs service however just as yourself there's loads of happy customers. It's the general policy people are more likely to talk of a bad experience rather than a good one.

Then you'll always have the customer what ever you do for them they will never be happy.

innovate

Sam_Malone wrote: »

Nat West have been my main Bank now for 30 years, and I have never once had a problem or complaint about them.

Did you hide under a rock during their IT systems melt-down then?

rb10

opinions4u wrote: »

I was thinking of opening an account with Nat West.

Just to put myself in pole position for regular ex-gratia payments!

Ex-gratia payments is, in my experience, Natwest's greatest strength. I do really well out of them!

stclair wrote: »

You'll always find loads of people ranting about Natwest/Rbs service however just as yourself there's loads of happy customers. It's the general policy people are more likely to talk of a bad experience rather than a good one.

Then you'll always have the customer what ever you do for them they will never be happy.

Then why have they recently decided to put £700m into improving customer service and branch staff training?

This shows that there is no doubt that those at the top of Natwest/RBS have concerns about the customer service they are giving. You don't spend that sort of money just for fun.

stclair wrote: »

Then you'll always have the customer what ever you do for them they will never be happy.

I dislike Natwest: they make too many mistakes.

But I'm certainly not the sort of customer who will 'never be happy'. I appreciate that banks will sometimes make mistakes - and my other banks do. But Natwest's are on a completely different scale.

stclair

I always say if your unhappy with a companys service be proactive and do something about it.

Same with Santander people moan and gripe but don't actually do anything about it.

rb10

stclair wrote: »

I always say if your unhappy with a companys service be proactive and do something about it.

Hence why it's good to keep a handful of unimportant accounts ticking over at Natwest, so that when they inevitably make mistakes, you collect the compensation from it.

Sam_Malone

innovate wrote: »

Did you hide under a rock during their IT systems melt-down then?

No.

Every Direct Debit I have was paid on time.

I visit the bank once every two weeks, and when I visited during that period I was given excellent service.

From memory, I think I logged on internet banking once and could not see my balance. However I waited a few days and all was then back to normal.

So no panic here.