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Best way to refund return postage?
alx2013
Posts: 404 Forumite
Buyer bought an item, which I duly posted the following day.
Then I get a message saying "why did you ignore my cancellation request, I am annoyed now and will have to return the item to you, please refund all postage costs"
So I never got any cancellation requests but I have accepted the return (I did phone Ebay CS and they could not see any requests to cancel either so they are giving me a credit to cover postage, whatever that may be).
What is the best way to refund return postage?
Then I get a message saying "why did you ignore my cancellation request, I am annoyed now and will have to return the item to you, please refund all postage costs"
So I never got any cancellation requests but I have accepted the return (I did phone Ebay CS and they could not see any requests to cancel either so they are giving me a credit to cover postage, whatever that may be).
What is the best way to refund return postage?
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Comments
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Did the buyer pay for the item in the first place?
I don't get why they'd pay if they wanted to cancel.0 -
Yes buyer paid. I posted the following day then that evening I get an message from buyer "please acknowledge my last email"
He says he cancelled within 20 minutes of paying but neither I nor Ebay CS could see any sign of it!0 -
And I have received the item back - at least he did not claim it was INR!
He sent it back via Parcelforce - really taking the ***!0 -
I wouldn't be refunding the full return postage. He should have consulted with you first and used a cheaper service.
Also, why did he cancel?0 -
Apparently wife told him they already had one.
Whatever the reason I have an irate buyer and this was never going to go my way.
So either I could be difficult and take the neg/low stars or go with it and refund through gritted teeth...
Ebay CS have said they would cover the postage anyway...0 -
He sent it back via Parcelforce - really taking the ***!
What an idiot! I wouldn't be refunding that!Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.0 -
ballisticbrian wrote: »What an idiot! I wouldn't be refunding that!
Seems he has an account with them as he is a seller.
I don't know how much Ebay will credit my account to cover postage but at the end of the day my account matters to me more than a stupid buyer!0 -
Ask him for the receipt for payment for the returns postage, explain that Ebay can see you didn't get the return and they are paying it.0
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