Capital One want to charge me £12 rather than £20 per time!

albertpalbert

Claimed for £540. Capital One want to send me a cheque for £194 stating that charges are no longer the £20 they were charging me but now £12 (so that they are more competitive?!).

So they have basically calculated the difference and offered me this.

Do they have a leg to stand on or should I continue to push for the full amount?

All advice gratefully received.

becksb69

if they took 540 off you in charges, surely thats wat they have to pay up??
they can't just say< that now they have reduced their charges thats all you are entitled to... Surely?? it's a minefield.

tosca5

Stick to your £540 claim if that's the amount you lost in charges. They can't change the amount now because they have reduced their charges to £12.

AlexisV

Interesting. In effect they are claiming their true costs incurred are £12. Reject their offer and take them to court, where they will have to prove their costs are indeed the £12.
They won't be able to prove this and you should win.

I assume they're basing this on the OFT statement a while ago, although their opinion that £12 may be fair is still overruled by the law.

k1mmie

My husband and I have just received the same letters. They have paid myself £32 for a claim of £266 and £320 for my husband for a claim of £950.

Naturally, the next letter has gone out to them - lba. They have 14 days.

This is not a fair offer in any shape or form.

Stephen_Leak

The CCC's always try to use the OFT ruling as a justification. However, even the new £12 charges (sorry, service fees!) are still "extravagantly" higher than the cost of automatically administering a late payment. The computer just adds the amount to your account - you don't even get a letter.

k1mmie

k1mmie wrote: »

My husband and I have just received the same letters. They have paid myself £32 for a claim of £266 and £320 for my husband for a claim of £950.

Naturally, the next letter has gone out to them - lba. They have 14 days.

This is not a fair offer in any shape or form.

SCRAP THAT ABOVE______________________

Today my husband got a letter stating the £322 would only be credited to his account if he signed the paper to say that wasw his complete claim. AS IF!!!!!!

SO they lied- the money was not put on the account and others beware this is probably a new stalling tactic.........................................