Chaps

Chorlie

jonesMUFCforever wrote: »

The actual regulation is quite simple.
You asked your bank to make a payment on your behalf - they obliged.
The fact that you have been ripped off is not the fault of the bank.
Had you paid for goods by say a credit card and they did not arrive you could ask for a chargeback.

I am sorry to say that your bank will not refund you - they were following your instructions.
Whether it went by CHAPS or internal transfer is immaterial.

Did you ask Barclays to pay 'X' person / company with a given Sortcode & Account Number?

If Barclays have paid it to those details then they have completed correctly their part of the transaction and therefore have no blame if said person / company didn't supply goods / services etc as agreed between you and said person / company.

Only if Barclays have used different / incorrect details than those that you gave them and therefore was paid into the wrong account would they be to blame and liable for any loss of funds or interest.

A CHAPS (Clearing Houses Automated Payment System) is a secure way for a Bank to transfer funds to another Bank, but since this was being transferred in House (within Barclays) they would of done an internal transfer debiting your account number & crediting the account details that you gave them, the end result is the same. The only benefits a CHAPS transfer has are the higher transfer limits (compared to a FasterPayment), its guaranteed to arrive Same Day and you can TRY to Trace & maybe (not guaranteed) to Recall a CHAPS, I state TRY since to RECALL it the receiving account holder would have to give debit authority that's if the bank/s would even try to recall it in the first place (most banks now seem to use the Faster Payments rules for CHAPS also ie its been sent as instructed and to deal direct with the whom you were paying), to TRY and TRACE it, which in this case would be very simple for Barclay since they can look on the receiver account and see if its been credited and if not can check a different system to see which account was credited; if it was going to a different bank then they would have to check the crediting sides once Barclays had confirmed it had left them correctly, so a lot would depend on the others bank.

So, unless you can give fuller details about the payment on how you've been ripped off (which may give us a different light on the issue) or confirm that Barclays didn't act as instructed by paying the funds to different account details to those given....I don't see you have a case against Barclays.

pmduk

Grumbler, you should know by now, a response is only helpful if it is what an OP wants to hear. Accuracy rarely comes into it.

jonesMUFCforever

OP you really need to be advised that if you start a small claim against Barclays you will fail and incur further losses.

Agricolae

To be honest I think the OP doesn't have much of a case (against the bank) on this one and is going to have to take his lumps.

The bank acted on your instructions. The method of transfer is irrelevant and, had you been paying someone who wasn't conning you, sending via internal transfer rather than CHAPS would have actually saved you a CHAPS fee whilst getting the payment there faster.