npower

col72

moved from npower on the 25th of march checked to see if i owed them anything last bill i was 130 in credit came on the website i owed them 178 checked a few days later i was 334 credit checked today i owe them 338 and there say there is more to go on yet where do i stand with them phoned them just going round in circles with them

HappyMJ

col72 wrote: »

moved from npower on the 25th of march checked to see if i owed them anything last bill i was 130 in credit came on the website i owed them 178 checked a few days later i was 334 credit checked today i owe them 338 and there say there is more to go on yet where do i stand with them phoned them just going round in circles with them

It's probably estimated bills being replaced by actual bills when you provided your meter reading to the new supplier.

Just wait a week or so for it all to settle down then query it. No need to pay too quickly so don't worry about it just yet.

nPower

col72 wrote: »

moved from npower on the 25th of march checked to see if i owed them anything last bill i was 130 in credit came on the website i owed them 178 checked a few days later i was 334 credit checked today i owe them 338 and there say there is more to go on yet where do i stand with them phoned them just going round in circles with them

Hi col72,

This does sound very confusing.

If you'd like me to take a look at your account and see what the correct balance is, just pop me over your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL].

Kind regards,

Adam

col72

Well hopefully got it sorted spoke to a woman at npower was on the phone for nearly a hour difference is she wanted to help