Natwest Card Fraud Issues

ChiefGrasscutter

Just to add that "going to the police to report fraud" is now different.

You can only report fraud and financially motivated internet crime though the centralised Action Fraud unit, either through https://www.actionfraud.police.uk or calling 0300 123 2040.

Any call/visit to the local police to report a fraud and you will be referred to Action Fraud.

dalesrider

ChiefGrasscutter wrote: »

Any call/visit to the local police to report a fraud and you will be referred to Action Fraud.

That depends on where you live.
Action fraud is aimed for Met police area.
Many of our local forces will still deal with fraud.

ChiefGrasscutter

This is Thames Valley
http://www.thamesvalley.police.uk/reptcr/reptcr-af.htm

jerhams

Hello All,

What I meant was that he has filled in a form with action fraud online service.

NatWest said on the basis of its terms and conditions that no fraud had been committed.

All transactions were done online with no pin being used at any time.

Yes he has filled in a form with action fraud online services as the police do not deal with this face to face.

No body in the house has got access or can get to his cards, he keeps his wallet in a safe most of the time.

Gambling companies will not respond to and emails or phone calls

He is annoyed that while the fraud was being investigated, more fraud was happening on his account, so why could NatWest not stop this before it came out of his account?

Thanks for your help people

dalesrider

jerhams wrote: »

NatWest said on the basis of its terms and conditions that no fraud had been committed.

I think a complaint is in order...

jerhams wrote: »

All transactions were done online with no pin being used at any time.

Well unless these were faster payments. There is no basis for not refunding... Unless it is something your dad said that has raised their suspicions.

jerhams wrote: »

He is annoyed that while the fraud was being investigated, more fraud was happening on his account, so why could NatWest not stop this before it came out of his account?

Thanks for your help people

He needs to raise a complaint. From what you are saying this is a breech of PSD (payment services directive) As such NW need a dammed good reason NOT to refund for online debits.

I take it his card has been stopped and he has spoken to the fraud team at NW and not just the front line call center or even worse the branch.....

If his card has been stopped than anything that was authorised before it was stopped WILL still debit, unless the retailer does not take the funds.