Claiming compensation from Virgin Media, How Much?

chimaera_2

Hi All,

We have had problems with Virgin Media and number porting from BT, as follows (Sorry it’s a bit long winded).

Moved to a new house which is in a bit of a hollow so TV reception is very poor.
Decided to go with Virgin Media over Sky as cable already run into house as are phone sockets for VM. We placed order online in Mid-March for VM 3 for £30 deal. On the order page we specified number porting from BT. Three days later BT issue with temporary number. All equipment and services were switched on a few days later from this.

But this is where the problems started. We were told that the number porting would take ten days and the installation engineer told us that it will be working from the 10th day of the temp number from BT, so we had all our change of address cards printed and mailed out.

Here we are now in Mid-May and we still do not have number ported across and its looking very unlikely that it will ever happen.

In the two months we have documented 18 calls to Virgin Media all fobbing us off, either saying “there was a technical problem and it will be switch in a couple of days”, to “we have no record of this request, I can do that now for you and it will take ten days”, to “let me look into that and call you back”. On the most recent call we were finally told that its not possible to port anymore as our account with BT is now closed. Something I should mention with most of these calls is that we were on hold for over 30 minutes on each occasion and for over an hour on two occasions.

So we have no resided to the fact that we are not going to get our number transferred across and I am in the process of writing a strong complaint letter which will request compensation for all of our expenses, as follows:

a) Re printing of the change of address cards with the new number instead of the ported number.
b) My time, spending over 11 ½ hours on the phone to VM in the last two months
c) Daily compensation for the inconvenience (some of you may see this a convenience :rotfl: ) of not receiving any calls from friends / family as they were using number on address card that failed to be ported.

So my question to you all is what to you think is a suitable daily amount to claim for the inconvenience of not receiving the calls we would have expected? Should i be looking at a few pounds a day? more? or less?

Thanks