Poor Quality Mirror

richsmif

Please help. I purchased a illuminated mirror from Pebble Grey back in August 2012. The design of the mirror is that around 5mm of the glass overhangs the frame. Sadly during a routine cleaning exercise the corner of the mirror cracked off.

I claimed this was a flaw in the mirror glass and thus the mirror should be replaced under warrenty. The mirror is 7mm thick so should not of cracked. They claim glass is not covered by any warrenty and only the electrical components are covered. Incidently which i have already had to use due to a poor quality sensor failing after a week use.

They only offered to replace the glass for £60, (i paid £95 new) with a so called inflated RRP of £170.

Surely a reseller/manufacturer like Pebble Grey cannot sell a product with effectively no warrenty on the main part of the product - ie what your looking at just because its fragile.

Just curious what my rights are against this company.

Valli

In all honesty do you expect any retailer would offer a warranty on a GLASS item? Or indeed on glass components in an item.

I think you're onto a loser there. Glass cracks; it's the nature of glass. Moreover you may well have been pressing a little too hard when cleaning.

Sorry.

pka_2

Sounds to me like they are going over and above by offering to replace the glass for you

richsmif

They offered to replace the glass at the cost of 60 pounds. This is not in question. It's the fact tht any fault in glass is tough luck situation and not covered. Any reseller of glass products can get away with selling there products with defects with no come back.

I think it's disgusting.

meer53

Can you prove there was a defect ? If you can, you have a good case.

Good luck with that one.

Valli

meer53 wrote: »

Can you prove there was a defect ? If you can, you have a good case.

Good luck with that one.

This is the issue - the onus is on you to prove there was a defect and that the damage wasn't due to mishandling. Just because it has now broken doesn't mean there was a flaw. Moreover, being glass, had there been a flaw it would have been visible, most likely.

iclayt

If you've had it since Aug 2012 it can't be the first time you've cleaned it...? I would have thought if there was a defect it might have come off the first or second time you cleaned it, not months later. Accidents happen with breakable items, unfortunately. I would take the £60 replacement charge - you might have paid £95 new but it isn't a new item, it's 7-8 months old.

Valli

richsmif wrote: »

They offered to replace the glass at the cost of 60 pounds. This is not in question. It's the fact tht any fault in glass is tough luck situation and not covered. Any reseller of glass products can get away with selling there products with defects with no come back.

I think it's disgusting.

This is not the case - if an item is found to be defective shortly after sale there WOULD be a comeback. Unless the item was sold as a 'second'; say, if there was a bubble in the glass.
As it stands at the moment you have decided, with presumably no expertise in this area, that, for the corner of the mirror to have cracked and broken, it must have been flawed. Chances are it wasn't; this would merely be a more vulnerable area, at risk from damage.

maninthestreet

Is this thread some sort of late April Fool??
Glass is fragile, and can easily break - you were cleaning it when the damage occured. The seller has been more than generous in offering £60 to replace the glass.

Hintza

richsmif wrote: »

Any reseller of glass products can get away with selling there products with defects with no come back.

I think it's disgusting.

Of course there is comeback if you can show the glass is faulty, now you have to decide if that is possible and how expensive it will be to get an expert to agree that it is faulty to decide whether it is a worthwhile exercise.

If it had broken in the first 6 months then the law is on your side and it would have been deemed a fault, unless the seller could prove otherwise.

dacouch

meer53 wrote: »

Can you prove there was a defect ? If you can, you have a good case.

Good luck with that one.

Me thinks luck will be rare for the next seven years