British Gas failed to turn up - can I claim for lost time?

Karb

Not sure if this is the right board for this thread, but my boiler packed up on Saturday. As I don't have a homecare plan, I called British Gas to come out to do a one off repair, and the earliest appointment I could get was "between 8 and 1 on Wednesday". I took a day off work, waited in but nobody showed up and there was no call.

I eventually phoned British Gas at around 1345 to find out what was happening, and, after being on hold for some time, I was eventually told that there was a shortage of engineers and so they would have to rearrange. There was no apology, simply this explanation.

After a few minutes I did receive a call back with a new slot of between 8 and 10 am today, but this meant that I didnt get into work until 2 hours late this morning.

I've found a Martin's guide to making a claim for compensation in the case of a late delivery. Does anyone know if the same process will apply to utility companies failing to turn up please?

Wywth

Karb wrote: »

Not sure if this is the right board for this thread, but my boiler packed up on Saturday. As I don't have a homecare plan, I called British Gas to come out to do a one off repair, and the earliest appointment I could get was "between 8 and 1 on Wednesday". I took a day off work, waited in but nobody showed up and there was no call.

I eventually phoned British Gas at around 1345 to find out what was happening, and, after being on hold for some time, I was eventually told that there was a shortage of engineers and so they would have to rearrange. There was no apology, simply this explanation.

After a few minutes I did receive a call back with a new slot of between 8 and 10 am today, but this meant that I didnt get into work until 2 hours late this morning.

I've found a Martin's guide to making a claim for compensation in the case of a late delivery. Does anyone know if the same process will apply to utility companies failing to turn up please?

Suppliers usually pay for broken appointments.
Have you asked them? Expect about £20

Karb

No, I haven't asked yet. I'll try, and see what they say