Charged by Tesco Visa for receiving nothing!

peajayb

I recently ordered some goods online from a retailer in Australia. The price on the site was quoted in dollars. I received an email the same day from the retailer apologising because the goods were out of stock and confirming that my card had been credited with a re-fund.

However, on checking my statement I saw that I was charged £327.72 for the goods I never received but only received a re-fund for £308.30. My guess is that I've been stung by a nasty exchange rate both ways. Let's just say I'm hopping made about the missing £19.42!!!:mad:

Has this happened to anyone else and is there anything I can do about it?

cm7

Your credit card will charge a currency exchange fee on both transactions. I doubt they'll refund it but no harm in asking.

bengalknights

This happens alot when purchasing in foreign currency sometimes you gain sometimes you lose out unfortunatly.

dalesrider

Retailer should have reversed the transaction... NOT refunded.

Contact Tesco. There is a chargeback right avaiable when its not your fault for a exchange diffrence.

System

Swings and roundabouts. I've made a profit before now on a US refund to my credit card

jonesMUFCforever

peajayb wrote: »

I recently ordered some goods online from a retailer in Australia. The price on the site was quoted in dollars. I received an email the same day from the retailer apologising because the goods were out of stock and confirming that my card had been credited with a re-fund.

However, on checking my statement I saw that I was charged £327.72 for the goods I never received but only received a re-fund for £308.30. My guess is that I've been stung by a nasty exchange rate both ways. Let's just say I'm hopping made about the missing £19.42!!!:mad:

Has this happened to anyone else and is there anything I can do about it?

You can start by reading the terms of your card re - transactions originating abroad - the card has done nothing wrong. You chose to buy in a different currency - the exchange risk is then yours should anything go wrong.
I would be more dissapointed with the Australian company for actually debiting your card before being in a position to ship.

A quick phone call might get you the difference back as a gesture of goodwill - don't go barging in - be polite and see what happens.