Advent 7002 laptop usb ports not working

myself321

hi there

none of the usb ports are working, i have done a complete reinstall of xp and a new usb card in , installs the drivers for the card but when plug i usb device in to one of the ports nothing happens

how do i get in bios i have tried del f11 f8 no luck, could this be that the usb power has been turned off many thanks

pixel_artist

are the usb ports registering in device manager?

start > control panel > system > hardware tab > select device manager and at the bottom you should see your Universal Serial Bus Controllers...

are there any yellow exclamation marks?

pixel_artist

with regards to bios....you could try "esc button" when booting

pixel_artist

sorry just read that it is a laptop....have a look and see if there are ANY yellow warning signs next to any pcmcia expansion slots

myself321

No the drivers are there and all is fine in the device manager could it be some kind of power issue ?

pixel_artist

possibly .... does the card show up as USB or pci card?

if you have a look at the USB bits in your device manager, right click on USB Root Hub select properties then the power management tab.....uncheck the option to turn off USB to save power....see if that helps.