Southern Electric - worrying doorstep call

Pink.

Post by pinkmilady reported. Please don't click on the link.

Clive_Woody

When we moved a years back we moved from a house where Southern Electric were our supplier, I asked them to send my final bill to the new address. They intepreted this as please take over the supply at my new address but don't bother telling the current suppliers. Subsequently on my billing date I got two bills, and it was a right pain sorting it out. We then moved again a few years after that and a few months after we moved in they tried to take over the supply there too despite having had nothing to do with them for years.

I have very little time for Southern Electric they really are a Mickey Mouse opperation.

oldwiring

Clive_Woody wrote: »

When we moved a years back we moved from a house where Southern Electric were our supplier, I asked them to send my final bill to the new address. They intepreted this as please take over the supply at my new address but don't bother telling the current suppliers. Subsequently on my billing date I got two bills, and it was a right pain sorting it out. We then moved again a few years after that and a few months after we moved in they tried to take over the supply there too despite having had nothing to do with them for years.

I have very little time for Southern Electric they really are a Mickey Mouse opperation.

Never had any problems with them and AFAIAC very efficoent.

oldwiring

Any callers like that I just tell them I am capable of doing my own calculations and making my own decisions. That is followed by ' Good bye'

oldwiring

In view of the nature of this thread I emailed the company and received a reply

Dear Sir/Madam

Thank you for your recent e-mail regarding the comments on moneysaving expert.com. I am sorry for the delay in replying.

I was disappointed to learn of the experiences of the users on the above website regarding visits from sales advisers, particularly as we currently have the lowest numbers for sales complaints in the gas and electricity supply industry. Our sales advisers are put through a rigorous training programme to reinforce our code of practice when visiting customers and I regret that on the occasions detailed they have clearly gone against their training.

Sales advisers, when visiting consumers should be dressed in Southern Electric uniform and should always present their Identification badges before explaining the purpose of their visit. The badges also have a telephone number printed on them to allow consumers to contact us to verify the identity of the adviser who calls. Any consumer who wishes to bring to our attention the actions of a sales adviser, can contact us directly and we will investigate the matter accordingly. In most cases the adviser concerned will be immediately taken off the road and brought back to the office pending an investigation.

We subscribe to the Association of Energy Suppliers (AES) code of practice and any sales advisers found to be breaking the code are disciplined appropriately and if deemed necessary they will be dismissed.

I hope this helps to clarify the situation for you, but please contact us again if you need any further help or information.

Yours Sincerely

Members may take whatever position they like on the co's response, but |I hope some of the contents will be of use.

wills34

yes southern have the fewest complaints, but these agent issues are seperate and tend to be contracted in by using less than reputable direct selling agents. In fact southern once advertised for door agents seeking drunken, womenisers to work for them. Not exactly professional. Other than that i really rate southern (with them myself). Although i think bgas and npower get the most complaints regarding door 2 door sales last time i checked on the energywatch site.

oldwiring

n fact southern once advertised for door agents seeking drunken, womenisers to work for them.

Are you absolutely sure, that the Ad was not humorous?

By with them I assume you mean as customer. Personally I've found them one of the best to deal with. Emailed the other day for refunds of DD overpayments (DDs of my setting) and immediate reply that money would be on my account in 3/4 days

oldwiring

oldwiring wrote: »

Are you absolutely sure, that the Ad was not humorous?

By with them I assume you mean as customer. Personally I've found them one of the best to deal with. Emailed the other day for refunds of DD overpayments (DDs of my setting) and immediate reply that money would be on my account in 3/4 days

Money is on my account this morning as promised, and I am an ordinary customer like all of you guys. No co is perfect, neither am I, nor are you, so a bad apple doorstepper or an error in admin should not condemn an outfit. IMO to condemn on one instance of failure is like oneself being branded a hardened criminal for accidentally pocketing the office biro.

azjh77

I've never had any trouble with them. In fact they said it would take 10 days to refund a credit on my account, and it was in the bank the next day. Now Npower...don't get me started on those con artists....