Faulty Item, Sales of Goods Act & Company in Administration

JBroadSword

Hi,

I undrstand that under the Sales of Goods Act if some items become faulty up to 6 years after purchase then the retailer is liable to repair or replace. I appreciate that if the user breaks the item this isn't valid etc.

We bought a freezer just under 4 years ago and it has gone faulty. It hasn't been damaged/dropped etc. However, we bought it form Comet, who have since gone into Administration.

Does the Sales of Goods Act still apply and if so who with? The Administrators, manufacturer, credit card company?

Any advise or pointers greatly appreciated.

Thanks

unholyangel

Credit card company are jointly liable if the goods were over £100 value.

However they may require a report starting the fault is inherent and they're probably more likely to go the partial refund route if it hasnt lasted a reasonable length of time (not all goods have to last 6 years - thats just the statute of limitations) and is inherently faulty.

paddyrg

Did the manufacturer supply any kind of warranty? Some will give a 5year warranty for instance.

Fosterdog

How much did you pay for it? If it was £250 or less then 4 years is probably reasonable when you consider a £600 one may last 10 years.

As unholyamgel said not everything is expected to last 6 years that it just how long you get to make a claim for an inherently faulty item.

JBroadSword

Thanks for the replies - much appreciated.

The freezer was £180 and i certainly would have expected it to last longer than 3 1/2 years when it's been in an adult only household and used normally in that time.

It came with a 2 year warranty.

So it looks like we should try the credit card company route. Is it the "section 75 of the consumer credit act" that needs to be quoted here?

Thanks again.

paddyrg

£180 for 3.5-4 years service... I'd say it's a borderline case TBH.

wealdroam

JBroadSword wrote: »

Is it the "section 75 of the consumer credit act" that needs to be quoted here?

That's about it.

Why not read MSE's guide on the subject?
There's a link at the top of this page, but here it is again...
Section 75 refunds: Free protection for ALL spending