grace period

Wywth

onatalux wrote: »

Thank you, but there are no details about notifying them before the end of April in the letter they sent. Nor could they answer my question when I rang them.

Baloney!

Post a copy of the reverse of the letter here.

onatalux

macman wrote: »

OK. Then you are not actually 'buying gas from them'. But you are costing them money in metering, reading, billing and network maintenance.
Why not have the supply capped off and the meter removed?

The supply IS capped, it always has been and npower were informed of this when I moved in. I requested an electricity account only, NOT a gas account. npower took it upon themselves to open the gas account, so I have zero sympathy that it is costing them re metering, billing etc etc. It took almost a year for them to stop sending me estimated gas bills, despite repeatedly telling them that the meter was capped. The fact that it is capped does not satisfy npower. They insist that the meter has to be removed which isn't an option given that it is a rented property. I've moved to ebico.

Wywth - the reverse of the letter contains NO information re notification before April -zip, zero, ziltch. If it had I wouldn't have bothered ringing npower or posting here.

nPower

onatalux wrote: »

The supply IS capped, it always has been and npower were informed of this when I moved in. I requested an electricity account only, NOT a gas account. npower took it upon themselves to open the gas account, so I have zero sympathy that it is costing them re metering, billing etc etc. It took almost a year for them to stop sending me estimated gas bills, despite repeatedly telling them that the meter was capped. The fact that it is capped does not satisfy npower. They insist that the meter has to be removed which isn't an option given that it is a rented property. I've moved to ebico.

Wywth - the reverse of the letter contains NO information re notification before April -zip, zero, ziltch. If it had I wouldn't have bothered ringing npower or posting here.

Hi onatalux,

Would you like me to take a look into this for you? It may be that if your meter is capped, you won't be charged the standing charge, but I would need your account details to find this out.

I'm over on [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL] if you want to get in touch!

Best wishes,

Adam

onatalux

nPower_company_representative wrote: »

Hi onatalux,

Would you like me to take a look into this for you? It may be that if your meter is capped, you won't be charged the standing charge, but I would need your account details to find this out.

I'm over on [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL] if you want to get in touch!

Best wishes,

Adam

According to the npower rep I spoke to last week, meter removal is the only option open, odd given that I doubt npower own the meter in the first place.

To be perfectly honest npower have been a disaster from start to finish, the sooner we part ways the better. I ended my electricity account with them after being threatened with court action over an "unpaid" bill. The bill had been paid, in full and on time. npower's angry red inked letter was even dated a full week BEFORE the bill had been due for payment. Nobody at npower even had the decency to offer an aplogy.

chanz4

Adam you are incorrect as the reason for the charges is the mam fee's, that is the rental of the meter.

Wywth

onatalux wrote: »

Wywth - the reverse of the letter contains NO information re notification before April -zip, zero, ziltch. If it had I wouldn't have bothered ringing npower or posting here.

I'm sorry, but I don't believe you.

Presumably you didn't post a copy as you didn't want to be proven incorrect.

The reverse of the letter includes the new current prices, and the last but one paragraph explains your rights as far as changing supplier goes. :cool:

onatalux

Wywth wrote: »

I'm sorry, but I don't believe you.

Presumably you didn't post a copy as you didn't want to be proven incorrect.

The reverse of the letter includes the new current prices, and the last but one paragraph explains your rights as far as changing supplier goes. :cool:

I don't need to prove anything to anybody.

Wywth

onatalux wrote: »

I don't need to prove anything to anybody.

You don't,... because you can't.

But if you followed my advice you would have got the answer that I presumed you signed up to this site to obtain ... but I am now getting the distinct feeling that was not the purpose of you posting here at all :cool: