Closing a vanquis account - HOW?!

yenool

I had a vanquis account, cleared the balance and wrote to them (registered) asking to close the account Jan 2012.

I continued to get monthly statements coming through showing a credit limit and a £0.14 credit.

I've called them numerous times, the card shows as closed on my credit file but yet the statements keep coming.

I've now moved house and I still keep getting these statements through via redirected post.

They seem unable/unwilling to sort it out, I can no longer log-in online and I do not have the debit card (destroyed it) to pass the security checks via the telephone!

My concern is identity theft / fraud or whatever,, as when my post stops getting redirected the statements will go to whoever now occupies the old house.

Any suggestions please?

chanz4

ask for the 14p credit back, then it will close

izools

Thing is Vanquis refuse to offer refunds on credit balances under a certain amount when closing an account.

I continued to get statements for a year after closing mine despite it showing settled on my credit file.

You could always raise a formal complaint stating in settlement of the complaint they put a 14p charge on to the account to zero the balance and stop the statements coming?

sistafromanothermista

Generally, if there is a balance on the card either credit or otherwise the account will stay open.
I would write (recorded) to Vanquis and ask them to send a cheque to you for the 14p and close the account.


I had 3p showing on my Santander card and they had to send me a cheque!!!!! i would have thought your situation is the same..