SOGA What rights do I actually have?

MrsMac2B

I purchased a White Knight tumble drier from Curry's/PC World on 18th Jan this year. Within 5 weeks the timer on it stopped working so it just kept going without cooling down. I contacted Curry's Know How department who arranged for an engineer to fix it. Within 2 weeks of this it broke down again with the exact same fault. I called Curry's and asked for a replacement drier as this one was obviously faulty and was not fit for purpose and a dangerous fire hazard to boot! They just directed me straight to the manufacturer saying it was nothing to do with them. I've been bouncing back and forth between to two for a week now. White Knight are insisting that it is their right to repair the product 3 times within 6 months before it can be classed as faulty and Curry's are refusing to accept any responsibility as they can't replace a product without an 'uplift number' which White Knight won't give me.

I feel like I'm stuck between a rock and a hard place at the minute!

maninthestreet

You contract is with Currys, not White Knight. Presumably WK are offering to repair it again (for the second time?).

spacey2012

I would contact trading standards, this is a fire hazard, the repair has not worked and they returned a dangerous product that could have caused a house fire.
They have failed to redeem the situation within the sale of goods and are refusing you your statutory rights.

MrsMac2B

Yes maninthestreet, White Knight say it is their right to repair a product 3 times in 6 months before they offer to replace it.

neilmcl

MrsMac2B wrote: »

They just directed me straight to the manufacturer saying it was nothing to do with them.(

Did they actually say that though. At the end of the day your contract is with Currys and it's up to them to provide any remedy outside of the manufacturer's warranty. Forget what WK says, Curry's are obliged, under the SOGA, to provide a remedy that does not cause a significant inconvenience and can be carried out within a reasonable period. You need to remind them of this.

Fosterdog

neilmcl wrote: »

Did they actually say that though. At the end of the day your contract is with Currys and it's up to them to provide any remedy outside of the manufacturer's warranty. Forget what WK says, Curry's are obliged, under the SOGA, to provide a remedy that does not cause a significant inconvenience and can be carried out within a reasonable period. You need to remind them of this.

That is true but Currys can also use the manufacturer as the repair agent to carry out their duty under SoGA. It is usually easier for the customer to book the repair themselves than have the retailer as the go between

neilmcl

Fosterdog wrote: »

That is true but Currys can also use the manufacturer as the repair agent to carry out their duty under SoGA. It is usually easier for the customer to book the repair themselves than have the retailer as the go between

Who does the repair is not at issue here, it's the reliance on terms imposed by the manufacturer as to whether the OP can get a replacement or not.

CoolHotCold

I would not classify a tumble dryer as a necessity, indeed I'd call it more of a luxury item.

I'm afraid you may have to accept another repair, I also believe that the 2 weeks bouncing back and forth is probably you refusing to accept a repair and arguing for a replacement.

rustyboy21

Most of the fire manufacturers I deal with , offer this 3 strkes and it's swapped procedure. It is a lot better than some products I have bought and they just want to keep on fixing them ( Like my car !)