British Gas Failed to make a Service Appoinment

PompeyPete

Booked for today between 0800-1300.

Got a letter dated 17 March confirming the appointment.

Had a quick look on-line an hour ago.

Appointment had been changed to 25 April.

Phoned British Gas.

Told that they don't do Service Appointments on bank holidays, and that a letter had been sent to me dated 10 March telling me of the change.

I told them I hadn't received a letter dated 10 March advising me of the change of date, but that I had received a letter dated 17 March (a week later) confirming my appointment today.

Their fault totally, and it's too late for me to do the things I could have done today.

Is it worth asking for a few quid compensation?

Fire_Fox

You can certainly ask for compensation if you lost out financially in any way.
http://www.britishgas.co.uk/help-and-advice/contactus-personal-details/complaints.html

PompeyPete

Thanks. I ended up going to the pub!

a&akay

PompeyPete wrote: »

Booked for today between 0800-1300.

Got a letter dated 17 March confirming the appointment.

Had a quick look on-line an hour ago.

Appointment had been changed to 25 April.

Phoned British Gas.

Told that they don't do Service Appointments on bank holidays, and that a letter had been sent to me dated 10 March telling me of the change.

I told them I hadn't received a letter dated 10 March advising me of the change of date, but that I had received a letter dated 17 March (a week later) confirming my appointment today.

Their fault totally, and it's too late for me to do the things I could have done today.

Is it worth asking for a few quid compensation?

Booked mine online. Confirmed online. Engineer called 10 minutes after the end of the agreed time. I said that I was unavailable due to another appointment (true). I then, a few days' later, booked an online fault explaining to the engineer why. He said their system must book it to a recognised one eg frozen condensate pipe. I said fine, but ex winter temperatures?

PompeyPete

Just thought I'd update, and close the thread.
I made a [not nasty] complaint on-line.
Got an on-line response saying they're were looking into it.
Got a couple of letters too saying the same thing.
Then a big gap.
Then out of the blue in mid-May I got a very pleasant phone call from British Gas, which offered me £30 for the inconvenience.
This was quickly followed by a letter confirming the £30.
Received the cheque on 8 June.
Well done BG.:)