moduslink Vista upgrade - NOT SENDING

quick-learner

I have received an email from moduslink today regarding my upgrade

They say I am not going to get my upgrade due to my card being declined and as such have cancelled my order:mad:

The bank DID NOT decline my card so why have they done this??

I have heard that this company is not very good, I want my upgrade that I am entitled too, I have emailed them back demanding they send it.

What/can I do????

philnicandamy

Have you asked for any sort of proof from either companies apart from emails? if the payment has shown in your account as gone through i'd contact moduslink

quick-learner

philnicandamy wrote: »

Have you asked for any sort of proof from either companies apart from emails? if the payment has shown in your account as gone through i'd contact moduslink

I have asked Moduslink why they have said my payment was declined.

Have checked with bank and funds have always been available,£11.95??? and this is not showing as a declined/refused debit on my account.

i had already received an email earlier in the month saying upgrade would be despatched within the next few weeks?

I think they are just trying to get away without sending the upgrade.

albertross_2

how did you arrange payment?

quick-learner

albertross wrote: »

how did you arrange payment?

Hi, payment was with my VISA debit card

philnicandamy

i'd be tempted to call again & send copies of emails from moduslink stating upgrade on the way...or contact local trading standards office for advice

quick-learner

philnicandamy wrote: »

i'd be tempted to call again & send copies of emails from moduslink stating upgrade on the way...or contact local trading standards office for advice

I think I will call them today

quick-learner

I have just got off the phone to Moduslink

And basically they are lying!!!!

When I allpied for the upgrade and gave my VISa debit card details it was pre-authorised, which was back in March. They now say they tried to clear this authorisation and the banks time limit has expired. They DID NOT decline the payment.

Moduslink have confirmed this to me on the phone, in the email they say my payment was declined.

And as such because they could not claim payment they have cancelled my order and i will not be receiving my upgrade.

I have argued until blue in the face withthe guy on the phone about it being their mistake and NOT mine, he has now said someone from techinal will be in touch by email.

Watch this space....................

everythingblogcast

Sue them. Under the Sales of Goods act.

philnicandamy

I'd agree..I think this "we'll pass your call to tec support" is a delay tactic hoping you'll wait & wait and not bother ringing back again, give them a 7 working days to respond then call again as well as putting your complaint in writing (make sure you have an address you can send letter registered)