Mis-leading BT Engineer Charges!!! BEWARE!

irishjohn

I have been a loyal BT customer for many, many years. Even in the face of much cheaper deals elsewhere, I have stuck with them. Luckily for me, I was recently persuaded to leave them for Plusnet and thank god I did! They have far better service than BT.

Plusnet - owned by BT

DCFC79

irishjohn wrote: »

I have been a loyal BT customer for many, many years. Even in the face of much cheaper deals elsewhere, I have stuck with them. Luckily for me, I was recently persuaded to leave them for Plusnet and thank god I did! They have far better service than BT.

Plusnet - owned by BT

Wonder if the OP is aware of this, I bet he isn't.

prowla

The offshore automatons on the BT support phone lines are trained to issue you with these warnings.

My BT line had trouble a few years back, and I hadn't done anything, but they insisted on trying to scare me off with that tactic.

I was persistent and it was indeed a fault at their end.

I am no longer a BT customer.

I also think that BT should drop the "B", because they aren't.

MothballsWallet

prowla wrote: »

The offshore automatons on the BT support phone lines are trained to issue you with these warnings.

My BT line had trouble a few years back, and I hadn't done anything, but they insisted on trying to scare me off with that tactic.

I was persistent and it was indeed a fault at their end.

I am no longer a BT customer.

I also think that BT should drop the "B", because they aren't.

Well, they could always change the meaning of the 'B', couldn't they?

Bowling_4_Gold

prowla wrote: »

The offshore automatons on the BT support phone lines are trained to issue you with these warnings.

I'd rather them let me know about the £99 fee before hand, so I can make my own decision whether to go with a BT engineer visit or not. Anyway, everyone in the UK seems to know someone/have a mate who is/was a telecoms engineer who will 'have a look' for a pint.

Had a fault with our line a few weeks ago and went through BT's offshore call centre. They went through some pretty in-depth diagnostics with me and we were able to determine it was a fault localised to us (instead of @ BT's end) and saved the £99 fee.

Fire_Fox

MarkusDY wrote: »

"Engineer Home Improvement Service - We can send an engineer out to check the network and your home setup. If the problem is with our network it is free. If the problem is with your home setup or damage caused by you it's £99. It's worth carrying out some simple checks to see if you can resolve the problem yourself."

Like most of us on here I'm sure, I'm not a telephone engineer. I didn't realise that BT's interpretation of "Home Setup" is actually the internal wiring in the house. I had done all the right things and tried different phones etc before committing to the appointment. The engineer found a extra tiny wire in an extension upstairs and said "I can remove that for you if you want and it should work". So I agreed. However, what he didn't tell me was that it would cost me £99 for the privilege! If he had of told, I would have politely declined as I was having the line cut off imminently anyway!

As I live in a brand new house, if I had been given the chance to deal with this another way, I would have been able to contact the house builder and ask them to repair the wiring under their guarantee. But this way, I have lost £99 and BT have gained.

BT fail to recognise that their wording is mis-leading to many, most of us are not BT engineers and do not know their terminology. Or maybe this is done on purpose as a money making scheme from BT?

From this point on, I will absolutely never use BT again and I will make sure everyone I know gets to hear of this scam, because that's all it is... a scam!

:mad:

So what did you think 'home setup' meant? I read that as everything that is not the BT network. Don't really understand why you didn't contact the developer initially.

Anonimouse1

you're lucky it was only £99 they quote £180 now up from £130 a couple of years ago.