Help Please Cannot Get On To Laptop

awesome2_2

Hi
Just turned on my laptop clicked on my account and it will not load anything it is saying "Personalised Settings not responding" the screen is black the only account I can get on is my sons
Could someone help please
Thanks

Laz123

Make, model, operating system?

Figment

Shutdown and power off (or if it isn't responding, press and hold the power button for 5-10 seconds). Switch back on, and start tapping the F8 key (a menu should appear) move the highlighted bar up/down with the arrow keys to highlight Safe Mode with networking. Press enter.

Wait while it loads (it will take longer than usual and display will look different to normal) try to open your account.

If unsuccessful, repeat above steps but this time select 'Last known good configuration'.

If successful, shutdown and restart (no need to power off) to go back to normal mode.

awesome2_2

Laz123 wrote: »

Make, model, operating system?

Hi Sorry it would help :rotfl:its a HP Pavilion G6 running on windows 7 am just running a full scan with Avast to see if it has any nasty's on it

awesome2_2

Figment wrote: »

Shutdown and power off (or if it isn't responding, press and hold the power button for 5-10 seconds). Switch back on, and start tapping the F8 key (a menu should appear) move the highlighted bar up/down with the arrow keys to highlight Safe Mode with networking. Press enter.

Wait while it loads (it will take longer than usual and display will look different to normal) try to open your account.

If unsuccessful, repeat above steps but this time select 'Last known good configuration'.

If successful, shutdown and restart (no need to power off) to go back to normal mode.

Hi thanks will try this just waiting for a scan do you think I could try to take it back to a restore point and date of Thurs would this work as it was ok yesterday but only did this today

waddler_8

awesome2 wrote: »

...do you think I could try to take it back to a restore point and date of Thurs would this work as it was ok yesterday but only did this today

I'd try that after first.

Figment

awesome2 wrote: »

Hi thanks will try this just waiting for a scan do you think I could try to take it back to a restore point and date of Thurs would this work as it was ok yesterday but only did this today

System restore is another option before or after trying Safe Mode. Select a restore point from yesterday morning or before.

awesome2_2

Figment wrote: »

System restore is another option before or after trying Safe Mode. Select a restore point from yesterday morning or before.

Hi
Have tried to restore first to a couple of days ago it says
Local Disk C (system) ready to restore
Local disk C has errors
windows has detected a file system corruption on local disk C you must check the disk for errors before it can be restored

Clicked ok then
Check disk options
Auto fix file system errors (this box is ticked)
Scan for and attempt recovery of bad sectors

Arrgg what do I do

waddler_8

awesome2 wrote: »

Check disk options
Auto fix file system errors (this box is ticked)
Scan for and attempt recovery of bad sectors

Make sure both of these are checked/ticked.