Thorntons Easter sale half price eggs and chocolate hampers

Luckystar

suzie_smegmas wrote: »

I received one of the childrens Easter Hampers on Wednesday and half of it was missing, got straight onto customer service, took me an hour to get replacement items which were promised for Saturday, did not receive them, rang at 3.45pm to find out the order not processed fully so not despatched and no one told me, not happy as you can imagine !! They agreed to a part refund but felt really annoyed as had to run out at the last minute for replacements. Don't think I will risk ordering again when its for a special occasion- staff don't seem to be able to sort out issues - say they will and it does not happen. Great customer service or what !!
:(:( :(:( :(:(

I had problem with an easter hamper too received a despatch email on 23/3 , still waiting for it 5 days later, phoned to be told it was never despatched and was ordered for collection from their head office ?? like that is even an option on their website. Supposedly escalated the complaint but not heard from them. Useless and will probably not even get the refund back to my card without having to keep chasing them. I was running around late Good Friday buying eggs but didn't get what I wanted :mad:

MrsDrink

Incase anyone wonders, I have just received my 'the big chocolate' hamper from Thorntons. It had a BBE July 2013 sticker on the box, but when I've opened it up and looked inside the earliest BBE is end of August. Thought it might help anyone else planning on giving it for a birthday gift.

bcl999 wrote: »

Was that the "chocolate" hamper? I noticed that 2kgs+ is actually toffee and fudge. With my bridgework, I couldn't risk it!

Sorry only just read back - yes it was the 'The Big Chocolate' Hamper. (Although I don't make it 2kg+... vanilla fudge 380g, special toffee box 625g, mint toffee 105g, banana toffee 105g = 1215g)

(Also thanks to the above posts - I thoroughly checked the contents and I was 209g down according to the list on the website bearing in mind stock levels and item replacements.. Phoned them up and they are sending me a replacement 274g box. Will let you know if it arrives ok.)

bcl999

MrsDrink wrote: »

Sorry only just read back - yes it was the 'The Big Chocolate' Hamper. (Although I don't make it 2kg+... vanilla fudge 380g, special toffee box 625g, mint toffee 105g, banana toffee 105g = 1215g)

Yes - you are quite correct. Even allowing for the chocolate-covered caramel items (which I also now avoid) it's only 1.635kgs.

Would you believe I came top in arithmetic at school?

chum

http://www.thorntons.co.uk/thumbnail/Sale/All-Sale/All-Sale/pc/2429/c/2247/2247.uts?hpcarousel=1_drivetostore&affiliatecode=aw&awc=2186_1366006188_ce650aff20e69c34320497602649fc17

Further reductions via link - some good bargains, enjoy....

(& Quidco / TCB)

surfsister

chum wrote: »

http://www.thorntons.co.uk/thumbnail/Sale/All-Sale/All-Sale/pc/2429/c/2247/2247.uts?hpcarousel=1_drivetostore&affiliatecode=aw&awc=2186_1366006188_ce650aff20e69c34320497602649fc17

Further reductions via link - some good bargains, enjoy....

(& Quidco / TCB)

are you George Osborne by any chance?