Only one free check with Experian?

Nine_Lives

I signed up with Experian for a check but it wouldn't let me log in.

Turns in i registered a few years ago & forgot. I'd done the same with Equifax, but they allowed me another free check the other day.

I got on the phone to Experian who gave me my log in details. They said though that if i was to go through the log in procedure, it'd again ask me for my card details, but that this time round i'd need to pay £15 as i'd already had my free check.


Just double checking that this is accurate, as i'm sure we all know that advice given out over the phone isn't ALWAYS correct.

I know Experian is Experian & Equifax is Equifax, but Equifax allowed me to sign up & have another free check. Just wondering if anyone had done it with Experian.

The_Boss

If that is what Experian told you then that is what they will do.

FYI I was in the same position as you and told the same.

Nine_Lives

The_Boss wrote: »

If that is what Experian told you then that is what they will do.

The reason i took what they said with a pinch of salt & thought i best see what others did was (as an example...) Santander told me i couldn't close my account. One complaint letter later & account was closed with an apology for being misinformed.

FYI I was in the same position as you and told the same.

Thanks. I'll take my chances then. I'm not shelling out £15 for a report.

UsetheFORCE

About 5 years ago, I had my FREE trial with CreditExpert and January last year I had another FREE trial so don't know what happened there.

sfax

What do you think you're getting with a 1 month free trial that you don't get by getting your £2 statutory report (other than saving £2)? It's not worth having to make the phone call to cancel even if you can sign up for a free trial IMO

Nine_Lives

sfax wrote: »

It's not worth having to make the phone call to cancel

So you're saying it's worth £180 a year then?

YorkshireBoy

sfax wrote: »

What do you think you're getting with a 1 month free trial that you don't get by getting your £2 statutory report (other than saving £2)?

Phone based customer services for report queries (it's online form or post only these days).

It used to be the case that the report was valid for 90 days...useful if you were wanting to check for a settled status on accounts. I used to make use of this 4 times a year (£8 annual cost) when I was stoozing heavily, but they got wise last year (or the year before) and withdrew the telephone support for the £2 copies.

YorkshireBoy

Nine_Lives wrote: »

So you're saying it's worth £180 a year then?

I think sfax is saying it'll likely cost you more than £2 (the statutory report fee) in phone call costs when you come to cancel.

sfax

Fair point on the phone support, so maybe get a £2 report and then if you have issues that might need a phone call to resolve, get the free trial purely to resolve them.

However you can only do this once in a lifetime, and I have a £3.50 Equifax subscription and never call them because I prefer email. No waiting on the phone to speak to some muppet in a foreign call centre, and a full written account

sfax

YorkshireBoy wrote: »

I think sfax is saying it'll likely cost you more than £2 (the statutory report fee) in phone call costs when you come to cancel.

Even if the phone call costs less, I'd happily pay £2 not to have to listen to them beg you to become another mug signed up for £15/month for something that no-one needs