Faulty iPod Touch - Apple/Currys Problems

bcl999

One more reason to avoid Currys and the whole DSG empire for purchases.

I am surprised by Apple response and I would visit GEnius bar (without mentioning earlier inspection) even if you do need to take a day off to do it. They are open Sat & Sun. Unless, of course, the engineer has logged his/her findings on their central records against your product serial number in which case the store staff are not likely to overrule if they are made aware. Maybe an MSE'er who knows apple procedures will be able to say if this is the case.

jogu

I would say go back to Currys and ask for a refund. It's less than 6 months old, so it is up to them to prove it was not faulty when sold.

You've given them a chance to repair it, and they've failed to do so in a reasonable time, so you are perfectly within your rights to demand a refund.

If you or someone happen to be going to Glasgow soon anyway, I'd definitely try popping into the genius bar. They usually seem to be pretty helpful, you have nothing to lose.

unholyangel

Altarf wrote: »

The credit will not be taken back, since the retailer and the credit card company are jointly and severally liable.

Section 75 gives you the same rights with the card company as you have with the retailer. You have no rights where accidental/physical damage is concerned.

So what exactly do you think the card company are liable for?

Fosterdog

jogu wrote: »

I would say go back to Currys and ask for a refund. It's less than 6 months old, so it is up to them to prove it was not faulty when sold.

You've given them a chance to repair it, and they've failed to do so in a reasonable time, so you are perfectly within your rights to demand a refund.

If you or someone happen to be going to Glasgow soon anyway, I'd definitely try popping into the genius bar. They usually seem to be pretty helpful, you have nothing to lose.

By them referring OP to apple and apple finding it as physical damage the retailer has fulfilled their obligation, under 6 months it is for the retailer to prove that it's not a manufacturing defect. This has been done and OP will have a hard time finding any independent engineer who can override Apples own diagnosis of the problem.

visidigi

Altarf wrote: »

Perhaps again, but this time with more clarity to your problem.

...see below.

unholyangel wrote: »

Section 75 gives you the same rights with the card company as you have with the retailer. You have no rights where accidental/physical damage is concerned.

So what exactly do you think the card company are liable for?

Enough said.

Helix

bcl999 wrote: »

One more reason to avoid Currys and the whole DSG empire for purchases.

I am surprised by Apple response and I would visit GEnius bar (without mentioning earlier inspection) even if you do need to take a day off to do it. They are open Sat & Sun. Unless, of course, the engineer has logged his/her findings on their central records against your product serial number in which case the store staff are not likely to overrule if they are made aware. Maybe an MSE'er who knows apple procedures will be able to say if this is the case.

It should get logged I think, all my previous repairs and even support calls have been. If the OP has associated the iPod with their Apple ID they can view the cases/repairs at https://supportprofile.apple.com/

I assume people instore can see the same things if not more.

Magic_Numbers

Helix wrote: »

It should get logged I think, all my previous repairs and even support calls have been. If the OP has associated the iPod with their Apple ID they can view the cases/repairs at ...
I assume people instore can see the same things if not more.

Cheers Helix.

I had a look on there, there is no info relating to my iPod on there. I have registered the device but there is no repair/tech history associated with it, which I find odd.

In any case, I am about to send it off to an independent repairer to get a new port fitted for around £35.

Thanks for all of your advice above. Unfortunately I used a Visa Debit card to purchase the iPods with, so I think that leaves me on my own as far as credit card company backup goes.

Think I'll just take it on the chin & move on. Hopefully there won't be any more issues as no doubt having someone repair the original issue is probably (definitely) going to invalidate the warranty.

Gary

Magic_Numbers

bris wrote: »

The problem you also have is the fact that you really don't know the extent of abuse your child, with a £500 toy, has inflicted on the device. So while you say there has been no abuse, you can't possibly know that.

See that's just cheeky, it is an iPod Touch, £149, not an iPad. I would never ever buy an iPad at such a cost, as a toy. I don't really like the tone of your post, although I get that I cannot 100% supervise him, that is why I have studied both of the iPods which we own, and I cannot see how he has damaged it (if indeed he has)

Jubberyish123

I also have an iPod that we bought this past Christmas. It is missing the black protector in the charge port as well. I sent it into apple and they also said it was our fault. Our whole family has had apple products for years and none of them have ever had problems like this within 6 months of buying. I know there are more people out there with this same problem. The only way to get apple to realize its a product default is to get more consumers reporting the same defect.