santander are charging me a ridicullous amount of charges

Jockneyscott

hi

i am new to all this.
wondered if anyone can help and shed some light on all the goings on with santander, they seem to be charging me left right and centre, bouncing cheques, and mainly charged me over £643.00 to move my santander mortgage from the 1st of the month to 15th of the month.

i cannot get to the bottom of how they have got to that figure.
it seems a heluva lot of money to charge me just for moving it 14 days.
further more, they have now not taken the correct amount, twice this happened, i was misinformed of how much, initially they said it would be £1200.05, on the 15th then took £960 on the 15th and then said i still owed the £643.00..............
which clearly i did not have.
they then advised they that would take my mortgage out each month with an extra £100 for the next six months, which in turn has affected my credit scoring/rating.
Which they claim they will rectify in six months time.

i am at my wits end.
i do not know how they have got to this figure for moving it 14 days, which is a D/D coming out of their 123 account which i set up, and had no end of problems with that too.
I also do not know how they can take an extra £100 a month and it is affecting my credit rating and how i can put this right.

Every one i talk to at santander, whether on the phone or over the counter are clueless and really not making any sense at all

£643 is a heluva lot of money

HELP, HELP HELP, PLEASE

Wywth

Jockneyscott wrote: »

hi

i am new to all this.
wondered if anyone can help and shed some light on all the goings on with santander, they seem to be charging me left right and centre, bouncing cheques, and mainly charged me over £643.00 to move my santander mortgage from the 1st of the month to 15th of the month.

i cannot get to the bottom of how they have got to that figure.
it seems a heluva lot of money to charge me just for moving it 14 days.
further more, they have now not taken the correct amount, twice this happened, i was misinformed of how much, initially they said it would be £1200.05, on the 15th then took £960 on the 15th and then said i still owed the £643.00..............
which clearly i did not have.
they then advised they that would take my mortgage out each month with an extra £100 for the next six months, which in turn has affected my credit scoring/rating.
Which they claim they will rectify in six months time.

i am at my wits end.
i do not know how they have got to this figure for moving it 14 days, which is a D/D coming out of their 123 account which i set up, and had no end of problems with that too.
I also do not know how they can take an extra £100 a month and it is affecting my credit rating and how i can put this right.

Every one i talk to at santander, whether on the phone or over the counter are clueless and really not making any sense at all

£643 is a heluva lot of money

HELP, HELP HELP, PLEASE

What Buzby said in your other thread

https://forums.moneysavingexpert.com/discussion/4522031

You remember, the one you were advised to create here
https://forums.moneysavingexpert.com/discussion/4519539

:cool: