Short-term repair

benjc

Hi,

I paid to have my console repaired at the end of December and just yesterday it broke with the exact same problem again. So I basically paid to have my console work for 3 months and now I'm back to square one.

Do I have a leg to stand on regarding such a short-term repair job? Are there any kind of rights I have against what must surely have been a shoddy repair job?

I should add that the company in question offers a 30 day guarantee for its repairs but does that then mean they can get away with charging me for such a short-term fix?

Hope someone can offer me advice on this,
Ben.

bris

A difficult one to answer, although any repair should be covered under the same rights as SOGA, the fact it worked for 3 months proves the repair was successfully carried out.

There may be other underlining issues that have caused the fault to reoccur, such as another component causing the failed one to happen in the first place, so the failure is through no fault of the repairer. It is a tricky one though so you could ask the repairer for another repair under SOGA and see what they say.

benjc

Yeah- fair point. It could be something else at fault, although the precise symptoms indicate this is a very common problem with this console and one which this repairer claims to fix.

Thanks for the SOGA suggestion but I suspect the repairer would get out of it on the grounds they provide a service rather than goods.

Cheers anyway- I think I'll just have to buy a new console (or fix it myself) :mad:

bod1467

SOGSA ... Supply of Goods and Services Act.