Tesco clubcard reward refund

tzia_2

6 months ago I got 4 Longleat tickets using my clubcard vouchers. Due to a change in circumstances we decided to go n the summer instead so I sent my voucher back to tesco in feb just before they ran out. I have now received an email saying that they do not refund vouchers any more. Even if they are still in date. Having looked it does now state on the FAQ's that they do not refund, however, having had vouchers refunded before I just assumed it would be the same.
Do tesco have to inform all their clubcard customers of this change in policy or have they informed me and I missed it in the small print?

withabix

The Terms and Conditions state:

We encourage you to make a note of the expiry date of your token codes as out of date tokens cannot be redeemed or refunded.

You are deemed to have accepted these terms when you placed an order.

Unless you can prove the T&Cs were different when you placed the order, you haven't got an elephant's leg to stand on.

tzia_2

They were not out of date. As far as I can tell from aug 2012 tesco do not refund ANY rewards vouchers any more.