Printer

oldie999

My printer no longer seems to be connected to my computer. Can I get a free download for HP Photosmart C4500 series. In plain English please, I am an amateur. Thanks:(

Dave_C_2

As we are not psychic on this board please provide more details

1. Computer make, model?
2. Operating system of the PC.?
3. How is the printer connected to the PC?
4. What happens when you switch the printer on?
5. Any error messages on the PC?
6. Did the printer work in the past or is it a new installation?
7. Have you done anything, installed new software etc. since the printer was working?
8. What are you trying to print using which program?

Dave

santer_2

See if any of this helps

http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=3575173&taskId=110

If not, choose the exact printer model, then the OS

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?locale=en_us&taskId=135&prodSeriesId=3575173&prodTypeId=18972

Could be worth switching the printer off, restarting the PC then switching the printer on.

oldie999

Toshiba Satellite L300 running on Windows 7.
The printer was first installed when the computer was supplied, running on Vista, but we upgraded to Windows 7 with no problems. This has been running for about 3 years, but we are now getting the message "printer offline". There have been no changes to software since the printer last worked, as far as we know. We have tried re-running the disc but it is suitable only for XP and Vista. We think we need a driver which is suitable for Windows 7?

Dave_C wrote: »

As we are not psychic on this board please provide more details

1. Computer make, model?
2. Operating system of the PC.?
3. How is the printer connected to the PC?
4. What happens when you switch the printer on?
5. Any error messages on the PC?
6. Did the printer work in the past or is it a new installation?
7. Have you done anything, installed new software etc. since the printer was working?
8. What are you trying to print using which program?

Dave

nickcc

Just go onto the HP website and download the new drivers, I have the old HP 330 photo printer and when I upgraded to Win 8 I just downloaded the new drivers.

oldie999

We have already tried this, and have just tried again but we have to register and pay for the driver. Is there any way to get a free one?

nickcc wrote: »

Just go onto the HP website and download the new drivers, I have the old HP 330 photo printer and when I upgraded to Win 8 I just downloaded the new drivers.

santer_2

You must be on the wrong site

Select your product
» HP Photosmart C4580 All-in-One Printer » HP Photosmart C4583 All-in-One Printer » HP Photosmart C4585 All-in-One Printer » HP Photosmart C4599 All-in-One Printer

If you post the exact model and version of windows 7 I can get the link for you

nickcc

Agree with Santer, driver download from HP website, also diagnostic software, is free.

oldie999

Printer is HP Photosmart C4599 All in one Printer/scanner
Computer is Toshiba Satellite L300-29X running on Windows 7 Home Premium Service Pack 1
Hope this is enough

santer_2

I would start with this because it is a small download

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=3575173&prodNameId=3757821&swEnvOID=4052&swLang=8&mode=2&taskId=135&swItem=mp-115766-2

It will probably link to a larger download, but at least it will be the correct one for your printer

Or you can install this, though 182MB file size

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=3575173&prodNameId=3757821&swEnvOID=4052&swLang=8&mode=2&taskId=135&swItem=mp-74912-1

Robisere

+1 to the above.

I have had HP printers for many years, I always register the printer with HP, then setup "Automatic Downloads" to upgrade the software regularly. My 3 year old Photosmart C5380 still gets upgrades now.