Wrong day Direct Debits and bank charges help.

YorkshireBoy

matttye wrote: »

Yes your bank is talking rubbish and MUST refund you straight away as the payment transaction was incorrectly carried out.

The PSRs allow them to refund the next working day, if the matter is raised towards the end of a bank working day.

johnboi81

A quick update: Last week I phoned the bank and they did not understand the DD guarantee but I did receive an £80 good will gesture payment. Today I went into my local branch and explained my situation, the girl seemed to understand and agreed with what I was saying until she asked conformation from her bank manager. I was then told I would need to contact the other company and ask them to refund me instead. I told her I have been passed around enough times in the last few weeks and she suggested I call the dispute team.
Let’s see what happens now.