SGE Loans - Word of Warning

Good_Goose

moneysavingneeds wrote: »

i had mothers who just wanted to feed there kids wanting 100 pound but getting tricked into the premium service 80 pound.

How could you be so cruel and scam mothers with hungry kids!!

andyuk01

hardasfook wrote: »

i made the mistake of going on there website put in my details as requested then got to the page were it said there was a £79.99 charge , i declined and left the site and thougth nothin more of it , then 3 days later £79.99 went from my account had no idea were it went ,foned my bank they told me it was SGE loans ,so i foned SGE loans told them i had declined there services on the website ,was told write a letter to ask for a refund ,but it could take up to 28 days so i writ the letter and waited 28 days later no refund i foned them again ,took me 45 mins to get to speak to sumone £11 36 on my fone bill . said he was doin me a favor by puting in a level 3 complaint (woop wee) but it wud take 21 days after i recieved the leaflet through the post that said excactly wot he told me on the fone ,so 21 days later still no refund foned again .oh bad news the ceo is on holidays for 3 wks he is the only person that can sign the refund cheque wot a load of rip of low lifes. just read on another forum they also charge a£9.95 admin charge before they give u a refund scammers avoid at all cost

I wonder if they actually understood what you were requesting, i am not normally a spelling/punctuation/grammar pedant but 5 min with a spell checker could have saved you a lot of effort

I believe they can keep £5 as a broker fee, not £9.95

Write a fresh letter explaining your situation, enclose the relevant POD for the previous letters and ask them to respond to your complaint immediately, if you don't get the response you want escalate (after 8 weeks) to the relevant authority

Don't phone, email or text them - everything in needs to be in writing

18603507

mw12345789 wrote: »

I applied for a loan through these over the weekend after being told to by someone from the coucil. They have now taken 89.99 out of my account. The bank says there isnt anything they can do and sge say they have filed a complaint. They say its for a product. A voucher for virgin wines and thomas cook. But when they person told me about this he told me it was free. I had to lend money to help with moving house. Theyve taken money I simply do not have. I have no idea what to dp they say it will take up to twenty eight days please help

[Deleted User]

mw12345789 wrote: »

I have no idea what to dp they say it will take up to twenty eight days please help

Follow the instructions on their website for a refund.

mw12345789 wrote: »

I had to lend money to help with moving house.

Ask the person you lent it to if they can pay it back early, due to cashflow problems.

imoneyop

18603507 wrote: »

I applied for a loan through these over the weekend after being told to by someone from the coucil. They have now taken 89.99 out of my account. The bank says there isnt anything they can do and sge say they have filed a complaint. They say its for a product. A voucher for virgin wines and thomas cook. But when they person told me about this he told me it was free. I had to lend money to help with moving house. Theyve taken money I simply do not have. I have no idea what to dp they say it will take up to twenty eight days please help

This doesn't make any sense

So the council told you to apply to SGE Loans for a loan?

Who have SGE loans filed a complaint to and why?

Who is telling you it is for a product?

Why are you lending money to people if you don't have it in the first place?

CKhalvashi

This is what I thought, too.

I have never known a council advise someone to go to a particular company for a loan (and I've been a Cllr for longer than I care to remember), and my advice to everyone is be careful before you borrow.

We need A LOT more details here.

CK

poppasmurf_bewdley

As well as following all the advice is on this forum about how to reclaim a refund of your money, I suggest you make a complaint to the council who you say advised you to go to this organisation.

The person or department who gave this doubtful advice should be pulled up immediately, and prevented from giving out any more 'advice' in the future.

When you have done that, write out 100 times: "Anyone who takes my debit card details is going to take money from me, not give me any!"

DCFC79

18603507, we need a bit more info please, i dont believe the member of staff at the council told you to take a loan from SGE and the complaint issue is a bit odd.

iolanthe07

I had to lend money to help with moving house.

I suspect the OP is confusing 'lend' with 'borrow'. S/he had to borrow money to move house.

CKhalvashi

iolanthe07 wrote: »

I had to lend money to help with moving house.

I suspect the OP is confusing 'lend' with 'borrow'. S/he had to borrow money to move house.

I thought that too, hence my post above.

We refer to the local credit union, or have the ability to give grant funding from a pot (although we have to justify why), and this is done on 50/50 funding basis.

Even in councils that don't have a dedicated pot of money (ours isn't from the taxpayer, but from local businesses whether cash or furniture), there should only be referral to a CU.

CK