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Home Delivery Network Limited (Amazon)
rainbow_carnage
Posts: 465 Forumite
I've been ordering from Amazon for a decade and their service has been faultless. The same can't be said for Home Delivery Network Limited, whom they sometimes use for Super Saver deliveries.
Last week I ordered a book and it was delivered on the 9th. We weren't home so the driver decided to leave it with a 'neighbour'. By neighbour, of course, I mean a complete stranger who lives down the street from us. This is London. I don't know my neighbours' names, much less trust them to take care of my post.
It took 3 days to catch this neighbour at home. He said that he didn't sign for the package. We called HDNL, but they didn't care. They said that they had a signature. Whose signature, they couldn't say, and it didn't matter.
Eventually we got the package. It had been delivered to a completely different address than the one on the card. The people living in that flat are squatters who moved in two weeks ago and have already tried to break into the flat below ours. Fantastic. They opened the package, went through the contents, and apparently decided that they didn't want the book. They then handed the package to the people in the flat below ours, who gave it to us.
I don't know why I'm still surprised by this sort of thing, but I am. How can they just hand the package to some random people and then refuse to take any responsibility for it? And how difficult is it to write down the correct address on the card? They got both the house number and the flat number wrong. Total incompetence all around.
Last week I ordered a book and it was delivered on the 9th. We weren't home so the driver decided to leave it with a 'neighbour'. By neighbour, of course, I mean a complete stranger who lives down the street from us. This is London. I don't know my neighbours' names, much less trust them to take care of my post.
It took 3 days to catch this neighbour at home. He said that he didn't sign for the package. We called HDNL, but they didn't care. They said that they had a signature. Whose signature, they couldn't say, and it didn't matter.
Eventually we got the package. It had been delivered to a completely different address than the one on the card. The people living in that flat are squatters who moved in two weeks ago and have already tried to break into the flat below ours. Fantastic. They opened the package, went through the contents, and apparently decided that they didn't want the book. They then handed the package to the people in the flat below ours, who gave it to us.
I don't know why I'm still surprised by this sort of thing, but I am. How can they just hand the package to some random people and then refuse to take any responsibility for it? And how difficult is it to write down the correct address on the card? They got both the house number and the flat number wrong. Total incompetence all around.
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Comments
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You should have complained to Amazon, who would just send the item out again and claim off HDNL.0
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Bought this today to see who's who. Been watching the Ivorsky blog for some time as well.
Home Delivery Network Ltd.
Phoenix House
Moorgate Road
Knowsley
Prescot
Merseyside
L33 7RX
TEL: (01512) 908500
FAX: (01512) 908702
Who are the directors/proprietors?
Of what other businesses are they directors?
March Secretarial Services Limit, Company Secretary
Howard M Barclay, Director
Aidan S Barclay, Director
Gary A Monk, Director
Philip L Peters, Director
Michael Seal, Director
Jonathan M Smith, Director
D-U-N-S Number_ 73-947-4786
CRO Registration Number_ 5200072
Date of latest accounts available: 30/04/2010
Who owns the business?
L W Corporation Ltd.
22 Grenville Street
St Helier
Jersey
A County Court Judgment was registered against this business on 18/11/2010
(DOESN’T SAY WHO TO, WHAT FOR OR AMOUNT…SHAME BUT THIR TURNOVER WAS £360 MILLION LAST YEAR. GROSS PROFIT WAS £35.5 MILLION. STAGGERIN0
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