EDF !! anyone else had experience??

callie1982

hello ,

sorry if this has been asked before!

I have been with edf since dec as they installed new meters for DD instead of prepayment previous tennants were on , i had a bill for end of january , gas 105 and elect 78 so thought ok ill set up DD which I did on line (took me about a million hrs with their rubbish slow website) and it set it up at £45 for elec and £42 for gas! following month £45 comes out for elect and £105 for gas!!! i was shocked and upset as it had taken me over my overdraft !! i spoke to edf who said i had to pay that before DD kicked in ! and apparently i had an email sent! i couldnt find email and also have they not heard of a telephone???? and no other company has ever done this to me ??? i set up the DD in good faith that thats what it would be!!! my bank got my money back and now i complained and havent heard anything but keep getting letters saying they willl take legal action but i cant afford the big payments??? im goin to contact them and discuss DD again!!! at a reasonable amount!! but just wondered if anyone else has had any experience with them ??

Wywth

callie1982 wrote: »

hello ,

sorry if this has been asked before!

I have been with edf since dec as they installed new meters for DD instead of prepayment previous tennants were on , i had a bill for end of january , gas 105 and elect 78 so thought ok ill set up DD which I did on line (took me about a million hrs with their rubbish slow website) and it set it up at £45 for elec and £42 for gas! following month £45 comes out for elect and £105 for gas!!! i was shocked and upset as it had taken me over my overdraft !! i spoke to edf who said i had to pay that before DD kicked in ! and apparently i had an email sent! i couldnt find email and also have they not heard of a telephone???? and no other company has ever done this to me ??? i set up the DD in good faith that thats what it would be!!! my bank got my money back and now i complained and havent heard anything but keep getting letters saying they willl take legal action but i cant afford the big payments??? im goin to contact them and discuss DD again!!! at a reasonable amount!! but just wondered if anyone else has had any experience with them ??

I'm with EDF - been with them since last summer.

They set up the direct debits for me, no messing about on their website.

As you are aware, the supplier is required to provide advance notice of the initail amount to be collected, as they are required to provide such notice regarding changes to that amount or date of collectiom.

If they've sent you an email that you've not received, then that is not EDF's problem. Check your spam box and/or contact your email provider.

Although the bank may have refunded you your money, (they have to on your request as they have to take your word as to any such complaint), EDF are entitled to ask you for the money they are owed.

callie1982

i understand that !! im not saying i dont owe them what im saying is their website said it set up DD to x amount and then they change it ! it was their website that gave me the DD figures thats all NOT ME ! so i was asking if anyone else had done it with them ??????????

Wywth

callie1982 wrote: »

i understand that !! im not saying i dont owe them what im saying is their website said it set up DD to x amount and then they change it ! it was their website that gave me the DD figures thats all NOT ME ! so i was asking if anyone else had done it with them ??????????

:huh:

You said they sent you an email.
That's certainly how they advised me of what my DD payments would be.

callie1982

oh sorry apparently thats how they reckon they contacted me but i couldnt find it in my junk or anywhere?? ....ive sorted it now just had a hard year so far with all sorts going on and was to scared to phone them but all done and not so scary ...sorry i thought you thought i didnt want to pay lol my little boys had me up last few nights and im shattered apologies, the lady on the phone said something was up with their website a while ago so i have no clue x

the actual website gave me the DD figures originally and the apparent email said DD was taking whole amount?? thats why i was shocked ? does that make sense?? im so rubbish at explaining x

dogshome

Hmmm - The problem is that neither yourself or EDF know this dwellings previous consumption history, on which to base D/Debit payments to pay for your yearly consumption of Gas & Elec

What appears to be known is that one winter months Gas cost £105 and Elec £78, but was this bill based on actual readings or estimates - If these are readings, it's possible to work out very rough annual figures
Gas
Rule of thumb is that 80% of your Annual gas bill will be for the Winter months - Say 6 months at £105, then 6 months at £21= £756 a year, £63 a month
Elec
In Summer your Elec bill will be around 20% less than in Winter, so on the 6 month formula above, it works out to £70 a month - It must be said that for a Gas Heated & Hot watered dwelling, an Annual bill of £840 for Elec. is very high, but it depends on the size of the dwelling

Your best bet is to take weekly readings from both the Gas & Elec meters and work out the costs from the tariff you are on, and also ask EDF if they have a better tariff

Fire_Fox

Monthly DD is payment in advance/ distributed through the year, if you chose not to set that up from day one you were asking for payment in arrears, so the first payment could legitimately be higher to catch up.

The supplier can't speak to you by telephone about your direct debit without going through security first, you really should not be doing that on the basis of a cold call because it could be a scam. Plus if they telephoned every customer it would take weeks!