RBS Digital Banking

Dragonista

I think I'm going to cry! This is just a rant.

I have held two RBS accounts for around 4 years and in that time I've been able to log onto digital banking about 5-10 times, most of those times I've not been able to get any further than the account summary before getting logged out. I have only been able to "make a payment" once. I have spent the last hour trying to log on.

I have asked for the account to be reset 3 times, I even asked for a completely new customer number as I thought perhaps the one I had was bugged (they wouldn't give me one). I thought my browser was the problem, but my mother uses the same one. I thought I had a bad internet connection but have used multiple lines and mine at home is almost 100MB fibre-optic.

In the UK, whilst it was annoying, I could deal with this. I could check my balance at an ATM, go into branch, and write cheques for large payments. But it is becoming increasingly difficult to manage my money. I have been allowed to communicate with my parents assigned account manager (a service they pay for) and whilst she is lovely the problem has never been resolved.

I am now overseas but have financial commitments in the UK. I am left with no option but to physically withdraw money where I live and deposit it manually (the recipient wont accept overseas transfers), I am a 12 hour flight from the UK but will be visiting in May.

So now I'll be pouring myself a large G&T!

FWIW I use online banking for my foreign account almost everyday and it's great!!

agrinnall

So why have you put up with this for 4 years rather than moving your accounts to another UK bank?

Dragonista

Good point! I never got round to it because I was busy and as I say, it was annoying but not impossible. Now I'm overseas I can't move accounts as I need to have a UK address. *sigh* completely my own fault.

dalesrider

Dragonista wrote: »

Good point! I never got round to it because I was busy and as I say, it was annoying but not impossible. Now I'm overseas I can't move accounts as I need to have a UK address. *sigh* completely my own fault.

So you only called them 3 times in 4 years and were too busy to do anything. Yet wasted time going to brances to make payments :cool:

Is anyone that busy that they cannot find a few mins to apply online for a new bank account.

Just applied for a 123 acc and it took no more than 15 mins to fill the details in.

I think you need to take a bit of time out and call RBS. Ask to speak to the team that deals with these issues. NOT the front line call center.