Help please

Hushpuppie_2

Im having trouble getting into websites like Ebay on my tablet which is new...an error message 'certificate not valid on this site' comes up so im not allowed and advised to not proceed further..what do I do..reset to factory settings on tablet? or download some antivirus? please advise has someone hacked my tablet?!

my laptop has free AVG

thanks in advance

Spank

I'd check that the date is correct on your tablet first.

Hushpuppie_2

yes date does go wrong I have to reset it what does this mean please?

giraffe69

yes date does go wrong I have to reset it what does this mean please?

Certificates are dated so if your computer date is wrong you will have problems. It does not mean anyone has hacked into your computer.

Although it is nothing to do with this problem if you have not got any antivirus software you would be well advised to get some.

Hushpuppie_2

hello thanks for reply would you know how to keep date/time correct all the time?

also which is best antivirus for a tablet?

giraffe69

You shouldn't need to reset the date. It should keep time accurately. If not there may be something wrong with the internal battery(assuming there is one).

bod1467

https://forums.moneysavingexpert.com/discussion/4515387

Other thread on same subject. I advised therein that the date/time issue is the cause of the certificates issue, and that the tablet is probably faulty.

Hushpuppie_2

Hi I think I should return tablet, its from Amazon from 3rd party seller if they dont reply to email from me telling them im returning it then should I return it anyway? amazon always suggest sending email to let them know what and why you return something to seller (with proof of postage before I send ) it has 12 month warranty so I should be ok?

bod1467

Was it originally shipped from the UK? i.e. is there a UK returns address? If not then it might be a return to China which may be expensive and you're unlikely to get your returns shipping costs back.

That's something that needs to be thought about with these cheap tablets.

Hushpuppie_2

I made sure it was uk supplier so hope to get money back and buy a better one

any suggestions for 10 inch under 2oo pounds?