Do i need to inform insurance company?

lemoncake2

Thanks for the replies I will ring my insurance company and ask

dacouch

When you ring them, first ask them if they cover punctures, they are likely to say no. Then report this incident to them and remind them it would not have been covered anyway so do they really need to record it.

Take a note of the persons name and the date / time of the call in case there is a dispute at a later date

vaio

dacouch wrote: »

When you ring them, first ask them if they cover punctures, .......

That'll cheer them up, do they keep a list of [STRIKE]dumb[/STRIKE] "unusual" questions?

sarahg1969

Which insurer is dealing with the claim? Do they subscribe to CUE?

dacouch

vaio wrote: »

That'll cheer them up, do they keep a list of [STRIKE]dumb[/STRIKE] "unusual" questions?

It's in effect a maintenance issue so they should know the answer although I would not be surprised if they don't.

In the old days the staff would know the answer off the top of their head as with any industry you would know your product inside out. Now days the staff will know the answers to very common questions and will refer anything they don't know to a more senior member of staff although as we all know some will guess the answers.

I worked at the first direct company (Before DL) for a few months as one of the senior staff they refer too. My peers in the same job were employed as they had supervisory experience often in shops. The training they were given was amusingly bad even then. We used to amuse ourselves on long late shifts by ringing in with obscure questions such as "I'm the policyholder and only driver, I've just been diagnosed as 100% blind, do you have any braille policy books". We then watched the CS staff at the other end of the office refer it to the senior member who would not realise it was a problem. They would then ring through to stationary to ask for a braille policy book.

Looking up customers with names such as P.E Ness or Richard Soles and then ringing in to query something on their policy was also entertaining

The most shocking thing I saw was manual covernotes had to be countersigned by the overall manager of the CS dept. She corrected me (Correctly) writing a c/n for SDP & commuting only. She insisted it the correct use was class 1 which she referred to as sdp & commuting. She would not accept she was wrong, it took me having a word with the underwriting dept when I was in there for training. They were shocked at the hundreds of incorrectly issued c/ns as the implications were serious and swiftly corrected her.