Is there a techie who can help me please?

linni

Whenever I turn on my computer I get the message QSApoApi64.dll is missing. Try reinstalling the programme. I've googled it and it said somewhere that SuperAntiSpyware blocked it thinking it was a Trojan and I can't unblock it as it was ages ago. Does anyone know where I can download the right programme from as I haven't got a clue?

I don't know if this is related but now my CDDVDW(SH222A) player isn't working. It says the configuration is incomplete.. I've searched for an older copy of the software and have found a few but don't know which (if any) I should use.

http://www.samsung.com/us/support/owners/product/SH-S222A

http://www.firmwarehq.com/Samsung/SH-S222A/files.html

http://www.techspot.com/drivers/driver/file/information/15085/

Can anyone help?

-TangleFoot-

It may have something to do with your on-board audio. Can you identify your motherboard make and model?

linni

Hi Tanglefoot.

I think this is it - Gigabyte Technology G41MT52P but I looked on the VIA site and can't find it (because I don't know what I'm looking for - sorry).

linni

My cd player shows ! in a yellow triangle and under device status it says - Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) but when I update it, it says its ok but it's not.

P.S. I do have the Gigabyte Utility DVD but of course it won't play.

waddler_8

I've googled it and it said somewhere that SuperAntiSpyware blocked it thinking it was a Trojan and I can't unblock it as it was ages ago.

Are you saying SAS removed it?

Open SAS > Manage quarantine. Is the file present there - are you able to restore the file from there?

linni

Open SAS > Manage quarantine. Is the file present there - are you able to restore the file from there?

No, sorry, it was a while ago and so I can't go that far back.. My fault, I should have dealt with it when the pop up first appeared, but I didn't cause I hoped it was just go away!!!:):)

-TangleFoot-

linni wrote: »

I think this is it - Gigabyte Technology G41MT52P but I looked on the VIA site and can't find it...

Try looking here for GA-G41MT-S2P.

Edit: I think this is the one you're after. The other has a Realtek chip on it.

linni

Thank you Tanglefoot. I got these results, shall I just download the latest one on the top? Sorry If it's a stupid question but I don't want to mess it up.

Motherboard
GA-G41MT-S2PT (rev. 2.1)
Driver | BIOS | Manual | Memory Support List | Utility
Motherboard
GA-G41MT-S2PT (rev. 2.0)
Driver | BIOS | Manual | Memory Support List | Utility
Motherboard
GA-G41MT-S2P (rev. 1.4)
Driver | BIOS | Manual | Memory Support List | Utility
Motherboard
GA-G41MT-S2PT (rev. 1.1)
Driver | BIOS | Manual | Memory Support List | Utility
Motherboard
GA-G41MT-S2PT (rev. 1.0)
Driver | BIOS | Manual | Memory Support List | Utility
Motherboard
GA-G41MT-S2P (rev. 1.3)
Driver | BIOS | Manual | Memory Support List | Utility

-TangleFoot-

See the T on the end? Different board.

If you want to make certain, open 'er up and take a peek - everything you need to know will be printed on it.

linni

Phew! Good job I asked. Third one down the list then. Just checking. I'm so glad I've got your help:)

I'm just finishing backing up before I do it, just in case!

-TangleFoot-

linni wrote: »

Third one down the list then.

I think not:

-TangleFoot- wrote: »

I think this is the one you're after. The other has a Realtek chip on it.

-TangleFoot- wrote: »

If you want to make certain, open 'er up and take a peek - everything you need to know will be printed on it.