British Gas Dual MPAN Mix Up Economy 10 Help Required

matty12345

I really need some help. I have just moved in to a property with British Gas. There was some delay in getting electric connected so I complained.

I am being told the Property has two MPANs and British Gas dont support that. The property has a heat wise economy 10 meter. ( Even though british gas have supplied electric since 2009 they say they cant calculate )

I am also advised that they want to send back the supply to the previous supplier as an erogenous transfer to NPOWER ( i think ) from 2009 who do support Economy 10 with dual MPANS.

The Meter has 5 Rates. THERE IS ANOTHER BIG PROBLEM The two MPANS have got crossed over. MPAN 1 Has R1,2,3 and MPAN 2 has R1,2. Rates 4 and 5 have not been taken in to account but i suspect should have been on one of the MPAN's. Theyt are going to try and bill for the same usage OMG !

British gas advise they cant bill this situation. Its been a month and i was told to get an electrician to check the MPANS. Is it really my responsibility. In addition if the MPANS have crossed over where do i stand.

Id like a new meter as it scares me whats next.

I used to live in the property a few years before ( long story ) and i was only on one MPAN ( Two Rates ) and the last resident a different MPAN. ( Three Rates ) and i can prove that R1 and R2 are the same on both MPANS ( Rate 3 does not move and R4 and R5 are well away from the sequence. In addition British gas supplied and billed me at this time so how can they now say they cant bill me as they have done for me previously and the last resident.

I have been told old bills will be reworked and invoiced and cant stay with British gas.

I thought dual MPAN with 1 meter was a logical thing no need for an electrician to check it. Ie there is not two physical supplies just a meter that has multi rates.

Where do i stand and what can i do.....I would like British Gas to put in a new economy 7 meter i think. Ive spent hours on the phone and feel like i am getting no where. Also looks like they want to bill for the same electric. PLEASE CAN SOMEONE HELP ME TACKLE THE CORPORATE COMPANY:(:(:(:(:(:(

anniecave

You have just moved into a property? When exactly?

When you say there was a problem with the connection - do you mean there was no electricity when you moved in at all? Or that there was a problem getting it connected correctly to your heating system? Or do you just mean you've had a delay in receiving a bill?

What is the first part of your postcode? Or can you tell us which electricity supply region you live in?

Who told you to get an electrician to check the supplies? And what exactly did they want to be checked?

Exactly what the different rates are measuring (and whether any duplicate with each other or aren't needed) will depend on exactly what the setup of the metering and the supply is. Comparing to a different property is unlikely to be helpful as it is more than likely to be different.

Economy 10 is not a common setup I'm afraid. Also British Gas may well be able to phyically provide a supply but that doesn't mean they are able to bill it correctly. That sounds like it's the problem here, which is why it sounds like they'd like to treat it as an erroneous transfer.

matty12345

No

anniecave wrote: »

You have just moved into a property? When exactly?

When you say there was a problem with the connection - do you mean there was no electricity when you moved in at all? Or that there was a problem getting it connected correctly to your heating system? Or do you just mean you've had a delay in receiving a bill?

What is the first part of your postcode? Or can you tell us which electricity supply region you live in?

Who told you to get an electrician to check the supplies? And what exactly did they want to be checked?

Exactly what the different rates are measuring (and whether any duplicate with each other or aren't needed) will depend on exactly what the setup of the metering and the supply is. Comparing to a different property is unlikely to be helpful as it is more than likely to be different.

Economy 10 is not a common setup I'm afraid. Also British Gas may well be able to phyically provide a supply but that doesn't mean they are able to bill it correctly. That sounds like it's the problem here, which is why it sounds like they'd like to treat it as an erroneous transfer.

1st Feb 2013 moved in

Electric was on but delay in allocating electric account number

pe11

British gas complaints and they wanted to get electrician to confirm if of the MPAN was switched off

Rate 1 and 2 on both MPANs seem to match...R3 does not move ie 00024 and 4 and 5 do not show on either MPAN ( i can see this by the no's they have got recordered under the rates vs what the meter is )

Brit gas been supplying since 2009 but have only realised there is a second MPAN in the last couple of weeks.

anniecave

I would think it should be up to British Gas to determine whether there are 2 mpans - but someone else will clarify this.

When was the current meter installed?
And when was the heatwise economy 10 system installed?

Can you find out both of the above 2 questions by asking the previous owners/occupiers/letting agents/landlord etc?

The timing of the supplier change from npower, the installation of a heating system, and whether there has been any meter changes at any point should help to determine what the likely problem could be. In my opinion anyway! So if you could figure the order of these 3 events then it might help others give advice.

matty12345

No

anniecave wrote: »

I would think it should be up to British Gas to determine whether there are 2 mpans - but someone else will clarify this.

When was the current meter installed?
And when was the heatwise economy 10 system installed?

Can you find out both of the above 2 questions by asking the previous owners/occupiers/letting agents/landlord etc?

The timing of the supplier change from npower, the installation of a heating system, and whether there has been any meter changes at any point should help to determine what the likely problem could be. In my opinion anyway! So if you could figure the order of these 3 events then it might help others give advice.

The current Meter was installed 15 years ago when the house was built. Its called heatwise meter.

Taken over from N Power in 2009

Just a hotwater tank that goes on and off certain times of the day