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Car Hire

jesstaz
jesstaz Posts: 1 Newbie
in Motoring
I booked car hire with Avis at a cost of £1,278. They have now charged my card £3785. They refuse to discuss it and claim it represents what I signed for. This is patently wrong. How can I get their claim reviewed?

Comments

  • marlot
    marlot Posts: 4,999 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    jesstaz wrote: »
    I booked car hire with Avis at a cost of £1,278. They have now charged my card £3785. They refuse to discuss it and claim it represents what I signed for. This is patently wrong. How can I get their claim reviewed?
    If its a UK hire, sue them for the difference via money claim online.

    Or if you paid by credit card, speak to your card company.
  • spiro
    spiro Posts: 6,405 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Was this charged after the car was returned? If so was there any damage to the car? Simple scratches can cost £00s each.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
  • worried_jim
    worried_jim Posts: 11,631 Forumite
    10,000 Posts Combo Breaker
    Welcome to rip off Britain. Stand your ground and don't take no for an answer when dealing with this company.
  • plane_boy2000
    plane_boy2000 Posts: 1,482 Forumite
    They are a professional outfit - I cant really believe they have refused to tell you what they have charged you for.

    You will have agreed to various other charges at some point - insurance, CDW, Fuel, etc.

    Did you return to the same depot as you hired from ?
  • KTF
    KTF Posts: 4,855 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    What does it say on the invoice? All charges should be itemised.

    Are you sure thats the final total and there isnt a preauth on the card as well that will go after a few days?
  • forgotmyname
    forgotmyname Posts: 33,008 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Booked what for how long? Insurance excess? Refundable Deposit?
    Censorship Reigns Supreme in Troll City...

This discussion has been closed.
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