Barclays Phone Insurance - Lifestyle Services Group

Mamfa~

I recently broke my phone - it was water damaged. Luckily I have phone insurance through my current account with Barclays and the Lifestyle Services Group

They cover for water damage and so I sent a claim form with proof of purchase as requested. I've recently been provisionally accepted and was asked to send my phone to the repair centre address.

The problem is, I sent my phone to the original address along with my claim form, and the repair address is totally different. For some reason, I was under the impression I had to send the whole lot off in one go and now I've got it all wrong.

I phoned up the helpline to inform them of this. Knowing what insurance companies are like, I was expecting them to deny they had received it. However, the woman on the phone said she would send an email and ask them to send it to the correct address. And, of course, she informed that it would delay my claim by 10 days. They've already taken the excess payment from me.

Has anyone dealt with this company before? What are the chances of them acknowledging my mistake and sorting it out, and completing the claim or is my phone lost for good along with my excess payment?

InsideInsurance

Your excess is repayable if the claim doesnt progress so that wont be lost.

I did a claim under my Barclay's phone cover and they were ok within the constraints of the policy

InsureGuru

Once your claim is logged with Barclays you will be fine. I'm sure they only ask you to send your phone directly to the repairer to help reduce the amount of time it would take to get the phone repaired and back to you.

It is common to take the excess payment at the start of the claim process - I wouldn't worry - although you made the mistake - I'm sure your not the first. Lifestyle are a large organisation with a good reputation.

lee111s

LSG are horrific. I had a huge issue with them a couple of years ago when my iPhone was stolen. Took over 7 weeks for the claim to be settled and it only got sorted because I emailed the CEO after 4 weeks of hearing utter tosh.

Mamfa~

I would just like to give everyone an update. Less than a week after posting this thread, I received confirmation that my phone had been repaired and was due to be sent my special signed delivery for my the next day!

The policy itself states that once the phone is sent to the repair centre, it may take up to 2 weeks to repair and then at least 3-5 working days to be received through the post.

So after my own HUGE mistake, it seems that the phone had been sent to the repair centre on my behalf, quickly repaired and returned to me in less time than they were stating for a straightforward claim! They even provided me with a 1 hour timeslot with which the phone would be delivered and tracking services.

If anyone has insurance through Lifestyle Services Group - don't worry! They seem to be reliable and I have no complaints.