Powergen Unfair Electric Bill

Tariq2009

Hi guys need some advice on powergen bill .before moving to 3 bed room house i use to live in 1 bedroom flat and my monthly average bill was £80 to £85 and i wasn’t happy about i called them 100 times to see what is wrong they kept saying every thing is fine with your meter .But i was shocked when i moved into new house 3 bed room and i paid on prepaid meter from 3 April till today 11 May 2007 £26 which made me go crazy its a big house and lights are always on because my wife don’t like dark i cant get it i called energywatch dog and they put me through this powergen department this lady from powergen was not happy to accept that there is something wrong in the bill .There 3 month bill end of march was £242.48+£85.53 for April. I moved from that flat 12th of April i gave them my reading on 15th of April but i wasn’t using any electricity but they send me the April month bill £85.53 which is crazy i cant believe how can i use £85.53 in 12 days .Any idea guys what do they called my wife why we not paying the bill £328.01 my wife said to them i don’t know call my husband because he is not happy about the charges but they did not call me on my mobile so please guys some advise that can help me to pay fair bill towards my electric to powergen .Thanks

Crystaltipps_2

Hi Tariq2009

Your post is very confusing, can you break it down and answer a few questions please?

Is it the electricity bill from the flat that you think is wrong?

Did Powergen use the reading that you gave them from when you moved out of the flat?

Was the 3 month bill until end of March of £242 to a real reading or was it estimated?

Did they reset your prepaid meter when you moved into the 3 bed house?
(it might be on the wrong prices)

Did the flat have electricity or gas heating?

Does the 3 bed house have electricity or gas heating?

Tariq2009

Sorry About the confusing post

Is it the electricity bill from the flat that you think is wrong?

The bill from flat is wrong because they was charging me for one bed room flat around £85 a month.

Did Powergen use the reading that you gave them from when you moved out of the flat?

Yes they use reading from the date I moved and I gave them but the thing I moved on 12th april and gave them reading on 15th april but they still charged me £85.53 for 12 days being in the property anyway I was paying them around £80 for a month which I was not happy about it but £85.53 for 12 days and they say that what you have used in 12 days there is nothing wrong with the bill.

Was the 3 month bill until end of March of £242 to a real reading or was it estimated?

According to them it is real that what it says on the bill.

Did they reset your prepaid meter when you moved into the 3 bed house?
(it might be on the wrong prices)

3 bed room house where I moved in prepaid meter was reset by the scotish power and I am more less than I was paying to powergen

Did the flat have electricity or gas heating?

Electricity heating but never used it much because my wife don’t liked them she always used hot water bags. But if they going to say because you got electric heating that why your bill is High that is lie because what when my wife use to work from 9to 5 and I use to go to work from 6 till 8 why than they was charging around £80 a month you what they answered me that you are using same electric but the bill rates are gone up that why.Which is really wiered thing they said to me

Does the 3 bed house have electricity or gas heating?

Gas Heating

Cardew

From what I understand:

1. Your complaint is that you were paying £85 a month for electricity in a 1 bedroom flat and £85 for a few days in April.

2. The bills were not estimated.

3. The flat had Electricity only.

Unless you had Economy 7 storage heaters(and it sounds like you didn't) I am afraid it is not surprising that your bills were so high.

Heating with electricity on normal rates is by far the most expensive way to heat a property.(even hot water bags are heated by electricity)

You cannot compare electricity costs for an all electric flat during the winter, with a gas heated 3 bedroomed house in a very warm April.

Electricity costs 3 to 4 times more for heating than gas, and that includes the hot water you use.

Now you have moved from the flat there is nothing you can do about the bills anyway - and they were probably correct.

Tariq2009

Cardew wrote: »

From what I understand:

1. Your complaint is that you were paying £85 a month for electricity in a 1 bedroom flat and £85 for a few days in April.


Unless you had Economy 7 storage heaters(and it sounds like you didn't) I am afraid it is not surprising that your bills were so high.

it is about few days when i was not in flat and even if i was in flat they use send me arround £85 a month and i use to have Economy 7 storage heaters which use to heat the water at night so we can use it during the day still not happy put it this either it was summer or winter they have cahrged me arround £85 a month :mad:

fuhrmann1982

are E7 storage heaters the most expensive way to have heating?

Cardew

fuhrmann1982 wrote: »

are E7 storage heaters the most expensive way to have heating?

No!

Used properly under the right conditions they are quite reasonable in running costs.

Do do have drawbacks in they 'leak' heat during the day and are expensive to 'top up' at daytime electricity rates; and incidentally you pay more for all daytime electricity.

Not as cheap as Gas CH and not as effective if you are in the house all day and need heat.

You also don't need to pay for expensive servicing/safety checks with storage heating.

maninthestreet

Tariq2009 wrote: »

it is about few days when i was not in flat and even if i was in flat they use send me arround £85 a month and i use to have Economy 7 storage heaters which use to heat the water at night so we can use it during the day still not happy put it this either it was summer or winter they have cahrged me arround £85 a month :mad:

E7 storage heaters don't heat water - that would be the immersion heater in the hot water tank, probably in the airing cupboard.