Yorkshire Water - Credit File

willLeeds

Hi Guys,

Ive recently moved house, so contacted Yorkshire Water to let them know about my change of address. They agreed to cancel my water supply and send my final bill to my new address.

So far so good, the final bill came in the post, dated the 8th of March 2013. Its now the 20th just 8 days after and showing on my Credit expert credit file dated 10th March is a orange late payment marker.

Until moving house, ive always paid my water bill direct debit.

Its late so ive not had chance to contact Yorkshire Water or Credit Expert. But im certain ive been treated badly here.

Any advice on how sort this mess out would be great.

pqrdef

Credit reporting by Yorkshire Water looks set to be a pain, because of the state of their systems. I've always paid by DD, from a separate account which is always funded. Last year they failed to collect a payment for no good reason.

They've sent no letters and made no attempt to catch up. And if you're a DD customer, they don't provide any alternative payment facility - no debit card webform, no bank details on the bill or the website. You're just supposed to leave it all to them.

The website is showing arrears, but it's also showing all scheduled payments received, including the missing one - that is, the payments shown don't add up to the total.

They weren't doing credit reporting at the time, and they didn't warn us they were going to start or make any attempt to get accounts in order before they started.

I reckon it's best to sidestep the frontline customer service channels and go the formal complaint route.

willLeeds

I spoke to Yorkshire Water today, they said everything was fine i wasnt behind with the payment and they hadnt told any agencies.

Im really confused, but asked for it in writing.

IAmAPerson

I had the same problem with Yorkshire Water in November 2012. In the end i needed to take a screen shot of my credit file (just the Yorkshire Water part) and e-mail it to them and in the end the agreed and fixed the problem.