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Broken Freezer 20 months old

Crellow4
Crellow4 Posts: 276 Forumite
in Consumer rights
Do I have any recourse for a freezer which has stopped working after only 20 months? It did only come with. 12 month warranty but surely they're meant to last longer than this! Whirlpool WBE3321NFS :mad:

Comments

  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Yes, you may have recourse.

    Have a read of these two MSE articles:
    Who did you buy from?

    How did you pay for it?
  • Crellow4
    Crellow4 Posts: 276 Forumite
    Hi, bought it from Tesco Direct using a credit card.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Crellow4 wrote: »
    Hi, bought it from Tesco Direct using a credit card.
    In which case I would be talking to Tesco and, in the first instance, asking them nicely what they can do to help.

    Have you spoken to Tesco about it yet?
  • Crellow4
    Crellow4 Posts: 276 Forumite
    Tesco have said they will send 'an over 1 year' form for me to complete. Not sure what they do once they get the form back........I'll get back to you when the form turns up.
  • Leo2020
    Leo2020 Posts: 910 Forumite
    Had a look because I've heard of "an over 1 year" form. Came up with another forum - someone else was sent this by Tesco and ended up being sent a cheque as a partial refund. So this might work out OK for you.
This discussion has been closed.
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