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Will Apple let me replace 4free my Iphone 5 cable that no longer works??

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HappySad
HappySad Posts: 2,033 Forumite
Part of the Furniture 1,000 Posts Combo Breaker
in Techie Stuff
My iPhone 5 usb power cable no longer works. Can I just take it into an Apole shop to replace it for free??

Can I just walk into the shop and do this?


Thanks
“…the ‘insatiability doctrine – we spend money we don’t have, on things we don’t need, to make impressions that don’t last, on people we don’t care about.” Professor Tim Jackson

“The best things in life is not things"
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  • debitcardmayhem
    debitcardmayhem Posts: 12,706 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I don't know, why not go and see. You won't be kidnapped
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • wba31
    wba31 Posts: 2,189 Forumite
    Apple will always honour stuff if less than 12 months old, the lightning cable was first released with the iphone 5 in september, so there is no way your cable is older than 12 months old. I would take it into the Apple store and ask for a replacement
  • HappySad
    HappySad Posts: 2,033 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    wba31 wrote: »
    Apple will always honour stuff if less than 12 months old, the lightning cable was first released with the iphone 5 in september, so there is no way your cable is older than 12 months old. I would take it into the Apple store and ask for a replacement

    Thanks for this information. I'll take it in to replace.
    “…the ‘insatiability doctrine – we spend money we don’t have, on things we don’t need, to make impressions that don’t last, on people we don’t care about.” Professor Tim Jackson

    “The best things in life is not things"
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    With proof of purchase of course.
    No free lunch, and no free laptop ;)
  • HappySad
    HappySad Posts: 2,033 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    macman wrote: »
    With proof of purchase of course.


    I will need to look for proof of purchase. :)
    “…the ‘insatiability doctrine – we spend money we don’t have, on things we don’t need, to make impressions that don’t last, on people we don’t care about.” Professor Tim Jackson

    “The best things in life is not things"
  • The_Boss
    The_Boss Posts: 5,857 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    HappySad wrote: »
    I will need to look for proof of purchase. :)

    Did you buy from Apple or get it from a network provider as an upgrade or new connection?
  • HappySad
    HappySad Posts: 2,033 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    The_Boss wrote: »
    Did you buy from Apple or get it from a network provider as an upgrade or new connection?


    Bought it from O2. I have apple care insurance also.
    “…the ‘insatiability doctrine – we spend money we don’t have, on things we don’t need, to make impressions that don’t last, on people we don’t care about.” Professor Tim Jackson

    “The best things in life is not things"
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If you bought it from O2 then it's them, as the retailer, whom you need to ask to replace it.
    No free lunch, and no free laptop ;)
  • minimad1970
    minimad1970 Posts: 6,165 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I bought my son a 5th gen iPod from Amazon for christmas but it stopped charging a couple of weeks ago. I emailed Apple and they arranged for me to take in to my local Apple store where they gave me a brand new one. I was pretty impressed with them.
  • The_Boss
    The_Boss Posts: 5,857 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    HappySad wrote: »
    Bought it from O2. I have apple care insurance also.


    Give O2 a call and they will replace it (as someone else has also said).Probably will not get anywhere with Apple.

    I've just done this with Vodafone for my Galaxy S3 charger as they have a one year warranty on accessories. O2 will have the same and even if not then it is reasonable to expect your cable to last for the length of your contract so just state your case. I'm pretty certain they will sort it out quickly for you though.
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