Another paypal question sorry

Amie_007

I have just sold an item on ebay and have received an email to state that the buyer has paid and that I have received an instant payment - is this meaning a paypal payment?

I have logged into my paypal account and can not find the payment that my buyer has made to me - my account balance is showing up as nil.

If he has paid by paypal, can anyone tell me where the deposit will show on my paypal account, so that I can be sure I've received it before I post the item.

Thanks and sorry for such a basic question

HairyHatMan

It should be listed under 'My Account' , 'Overview' or 'My Account' , 'History' . If it isn't there then they definately haven't made a paypal payment and I've no idea what other 'instant payment' may have been made. Who was the email from?

Amie_007

I think that the payment has been sent to the wrong email address.

Ebay hold a hotmail address and paypal holds a free serve address.

Looks as though the paypal payment has gone to the hotmail address (entirely my fault and no one elses)

What can I do to sort this out - I have tried to change my email address with paypal but it won't let me as it says that it is already in use (I must have 2 accounts somewhere along the line, don't know how or why)

Can the buyer pay me again or is it something that I need to sort out with paypal?

I'm confused!

I've quoted the following form the paypal help site


Tracking Payments

I received a payment notification email but the payment does not appear in my PayPal account. Why?

If you have received an email notification stating that a payment was sent to your PayPal account but the transaction has not posted to your History page, the sender may have entered an incorrect email address. It is recommended that you contact the sender and confirm that the payment has been sent to the correct address

Amie_007

Have sorted it out - needed to make both email addresses the same for both accounts.

I'll get there in the end.

Thank you Hairyhatman for your help x