No response from British Gas

awr1946

I first wrote to British Gas on 10th February 2013 complaining about boiler servicing as follows:

I writing to express my disappointment with British Gas regarding boiler servicing. I rang last week as my annual service hadn't been done and I was given a date of April 2013. I asked the person who I spoke to when my boiler was last serviced and he said it was October 2011. He said he would arrange 2 services this year which is ok but not the point as i'm paying for an annual service. He said it was because British Gas was so busy as it was over the winter period. If they serviced it annually - say October 2012 - that wasn't even into the winter period. British Gas advertise their services continually on Radio and TV which I understand because more customers = more income but they can't service the customers they already have in agreed annual timescales. I've done may part of the deal by paying up front but British Gas haven't kept theirs by not providing an annual service but one that is 18 months apart I will seriously consider moving away from British Gas when my service contract comes up for renewal.

I have written twice since 10th February, the last time being on 9th March 2013 - British Gas say they will reply within 3 days, it's now 18th March 2013 and still no reply even though one of their staff chased up the customer service dept. for an answer

Fire_Fox

Send a copy of the letter to the Complaints Team, they have eight weeks to resolve the issue. Use the BG formal complaints procedure which is online.

TBH tho I am not clear what sort of response you are looking for, your letter reads as more of a comment and threat, you haven't actually asked them to do anything.

awr1946

I guess I was trying to let people know what could happen if you sign up for servicing