Lost Halifax Passbook - Elderly person

curlygirl1971

Hi

Not sure if anyone can advise.....

This enquiry is on behalf of a work collegue (Person B) who is currently trying to assist one of his distant relatives sort out their finances (Person A) - this is someone with little mobility and is deaf. There is no power of attorney in place although A did sign a letter that authorises their main bank to deal with B.

The situation has come about after one of A's immediate relatives has somehow been draining their accounts. A's main bank is now aware and has put a stop to it - however A does not want to take action so nothing is being done about the lousy thieving disgusting scumbag :mad:.

B is now trying to assist A but is faced with mounds and mounds of unorganised and incomplete paperwork. B has recently found an annual Interest Statement from the Halifax (not their main account) that suggests that there is an old Liquid Gold account. B has been unable to find a passbook but judging from the interest paid on the account (at 0.10%) the capital is considerable.

A has no photo-ID and is unable to go into the branch AND is unable to communicate on the phone - does anyone have any suggestions how B can proceed with this? The objective would be to ascertain what is in the account and if possible move it to A's main bank. Given what has happened with the other relative, B does not want to say to A 'Give me power of attorney'.

Thanks in advance

beecher2

The worry would be that the dodgy relative has taken the passbook - the annual statement will have the sort code/account number on it so I really think someone has to sort out Power of Attorney to allow them to ensure the money is untouched, and to move it into an account paying more interest.With no wish to involve the police, and no way to get in to the branch, I can't see another option.

xylophone

Assist the elderly person to do as instructed here.
http://www.mylostaccount.org.uk/aboutus.htm
Once it has been established that the account exists, the elderly relative can write to the Halifax explaining that he cannot trace the passbook, is too infirm to visit a branch and asking for advice as to how to proceed.

alanq

If A is a BSL user and has access to the internet....

http://www.halifax.co.uk/accessibility/signvideo/

curlygirl1971

Hi

Thanks for all your replies - I've passed on the suggestions and the link

Fingers crossed that scumbag didn't tap into that pot also!

C