2 year warranty

n_brewer

bought a dehumidifier from amazon -it has broken down 2 months outside 12 month gaurentee -they say i have to deal with manufacter and not them -as it has extended 2 year warranty with them -is this correct

McKneff

You would probably get a lot quicker response if you go via the manufacturer to be honest.

bris

Amazon are like Ebay, they tend to lose interest outside their 30 day return policy, and trying to get anywhere with them is difficult. The market place sellers are even more difficult as they don't want to know and Amazon wont intervene.

The manufacture will sort it out though so give them a call.

ThumbRemote

They are incorrect. You do not have to deal with the manufacturer, you can insist on dealing with Amazon. However, as others have said, you are likely to get a faster response dealing with the manufacturer.

agrinnall

You need to tell us about the extended warranty. Was it bought from Amazon? Who is the warranty provider? If it's not the manufacturer then any direct dealings you have with them will be on the basis that you'll be paying for any repairs, in which case you should instead go by whatever the terms of the warranty say.

Leo2020

You don't have to deal with the manufacturer but as they are the ones providing the warranty it is going to be easier than going down the Sale of Goods Act route with Amazon.

Under SOGA after 6 months the burden of proof is on you - this means you have to prove that the item did not conform to contract at the time of sale. This is not always easy. If I was in your shoes I would contact the manufacturer.

Leo2020

agrinnall wrote: »

You need to tell us about the extended warranty. Was it bought from Amazon? Who is the warranty provider? If it's not the manufacturer then any direct dealings you have with them will be on the basis that you'll be paying for any repairs, in which case you should instead go by whatever the terms of the warranty say.

From reading the OP first post they say that Amazon have told them it is the manufacturer who is providing the 2 warranty. Unless I have read it wrong.

agrinnall

Leo2020 wrote: »

From reading the OP first post they say that Amazon have told them it is the manufacturer who is providing the 2 warranty. Unless I have read it wrong.

Rereading it you probably are right, although it's not crystal clear, in which case direct to manufacturer is the sensible course of action.

Leo2020

I have to agree it's not been written in the best way (no offense n brewer)

glocal

Similar problem here. Amazon insists that by 'policy' they don't take responsibility for the 2 year guarantee explicitly offered with the product when I purchased it 14 months ago. The product was sold by them, not an independent seller. They say I should contact the manufacturer. The UK manufacturer correctly say my contract is with the retailer who are subject to EU legislation and should honour the manufacturer's two year guarantee. This is ridiculous and I am surprised it is not widely reported in the media and on the net. I am pursuing it with Amazon but it won't be easy with them being based in Luxembourg. In the future I will consider other retailers. Never had problems with Amazon in the past, but then again this is the first time I had guarantee issues. Ideally, I would prefer a refund as I've lost confidence in the product (an inflatable mattress that developed a fault after a total of seven nights).

unholyangel

glocal wrote: »

The UK manufacturer correctly say my contract is with the retailer who are subject to EU legislation and should honour the manufacturer's two year guarantee.

Eh?

Did Amazon buy out the warranty from the manufacturer? Afaik, there is no EU legislation stating the retailer has to honour the manufacturers promises. Please please please tell me you're not talking about the often misinterpreted EU directive that says something along the lines of the retailer has to provide a 2 year warranty.

If that is the "legislation" (directives are binding on the member states, not on citizens, so countries are free to choose how to implement the directive as long as the overall goal is achieved where EU regulations are binding on states and their citizens), it is referring to the peroid you have to possibly (depending on price, item and whether the fault is inherent or not) claim against the retailer, in the UK England has up to 6 years and Scotland has 5 years from discovery so it well exceeds the EU directive.